L9R3. Robert J. Glushko & Linsay Tabas, "Designing Service Systems by Bridging the Front Stage and Back Stage", Information Systems and E-Business Management, 2009 | ISSD Fall 2009

L9R3. Robert J. Glushko & Linsay Tabas, "Designing Service Systems by Bridging the Front Stage and Back Stage", Information Systems and E-Business Management, 2009

Fri, 07/10/2009 - 22:43 — admin

Guide Questions

How are the frontstage and backstage related?
What is the importance of having an end-to-end view of the service?
How is studying the flow of information between units or organizations relevant to the design of services?

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L9
L9R3