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L5R5. Glen Allmendinger and Ralph Lombreglia, "Four Strategies for the Age of Smart Services", Harvard Business Review, October 2005

Fri, 07/10/2009 - 22:02 — admin

Guide Questions:

  • How are smart services different from other service offerings? What value does this give to consumers?
  • What are the different business models for the development of smart services? How can these be applied to different industries / sectors?
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