L5R3. M. Brun, J. Brown & R. Lohde, "Adoption of UBL in Denmark: Business cases and experiences", XTech, 2005

Guide Questions:

  • What were the factors that enabled the successful implementation of the solution?
  • How is service delivery in the public sector different from that of the private sector?  How does this affect innovation?
  • What were the key learning points during the implementation? 
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