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L1R4. Robert J. Glushko & Tim McGrath, Chapter 1, "Document Engineering", MIT Press, 2005

Fri, 07/10/2009 - 21:13 — admin

This book should have been called something like "Designing Information-Intensive Services" or "Semantics of Service Design" and if I do a second edition I'll change the title.

 Read pp. 4-17

Guide Questions

  • What defines a service experience? What factors affect it?
  • Why do G & M think that document choreography is the foundation of 21st century business?
  • What are the technical and business criteria for successful document exchange?
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