R1. Kieliszewski et al., "A Service Practice Approach" (Selections)

Type: 
Reading
Citation: 
C. Kieliszewski et al, "A Service Practice Approach", Handbook of Service Science, 2010.

Focus on:

  • "A practice-based approach" through "Transforming Practice"

If you're interested in using this method, read the Case study section as well, otherwise skim it.

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