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R7. Alimendinger & Lombreglia, "Four Strategies for the Age of Smart Services" (Selections)

Sun, 08/14/2011 - 9:38am — monica
Type: 
Reading
Citation: 
G. Alimendinger & R. Lombreglia, "Four Strategies for the Age of Smart Services", Harvard Business Review, October 2005.
URI: 
http://hbr.org/2005/10/four-strategies-for-the-age-of-smart-services/ar/1

Focus on:

  • Introduction
  • What Makes Service Smart?
  • What a Connected Device Can Do
  • The Product Life Cycle from a Customer's Perspective
  • How Smart Do You Want Your Product to Be?
  • Out of the Basement
  • Your Worst Enemy

Class Meeting(s) that list this Resource: 
Title Author Last updatesort icon
L08. Context-Aware & Computational Contexts monica 2011/09/24 - 4:41pm