Home

R1. Glushko, "Seven Contexts for Service System Design" [Core Reading!]

Sun, 08/07/2011 - 1:02pm — monica
Type: 
Reading
Citation: 
Robert J. Glushko, "Seven Contexts for Service System Design", Handbook of Service Science, 2010, p219-250.
URI: 
http://www.springerlink.com/content/978-1-4419-1627-3/#section=715113&page=1&loc...

Closely read entire paper with especial attention to the concept of the 7 contexts p.219-237.

Class Meeting(s) that list this Resource: 
Titlesort icon Author Last update
L02. Service Design Contexts monica 2011/08/31 - 2:10pm
Assignment Instructions that list this Resource: 
Titlesort icon Author Last update
A13. Final Report monica 2011/11/30 - 3:39pm