R1. Glushko, "Seven Contexts for Service System Design" [Core Reading!]

Type: 
Reading
Citation: 
Robert J. Glushko, "Seven Contexts for Service System Design", Handbook of Service Science, 2010, p219-250.

Closely read entire paper with especial attention to the concept of the 7 contexts p.219-237.

Class Meeting(s) that list this Resource: 
Assignment Instructions that list this Resource: 
Title Author Last updatesort icon
A13. Final Report monica 2011/11/30 - 3:39pm