R4. Hart et al., "The Profitable Art of Service Recovery"

Wed, 08/17/2011 - 1:53pm — monica

Type:

Reading

Citation:

Christopher W.L. Hart et al, "The Profitable Art of Service Recovery", Harvard Business Review, July-August 1990.

Class Meeting(s) that list this Resource:

Title	Author	Last update
L26. Quality in Operation & Evaluation	monica	2011/11/28 - 1:12pm

Information Systems and Service Design (Fall 2011) UC Berkeley, School of Information