R3. Glushko & McGrath, "Document Engineering" Ch 11
Wed, 08/17/2011 - 12:16pm — monica
Type:
Reading
Citation:
Robert J. Glushko & Tim McGrath, Chapter 11, "Document Engineering", MIT Press, 2005.
Think About:
- What is the concept of document ethnography, and how does it differ from more general ethnography?
- How can this concept be used in service design?
Class Meeting(s) that list this Resource:
Title 
Author Last update L11. Ethnography Continuum & Techniques (2 of 2) monica 2011/10/05 - 11:19am
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