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L19
A9. Group Assignment 5 - Service Blueprint / Process Modelling
Wed, 08/25/2010 - 19:46 — ekaterin
Assigned:
November 3, 2010 (Wednesday)
Due:
November 17, 2010 (Wednesday) [EXTENDED DUE DATE]
References you may find useful:
L18R1. Mary Jo Bitner, Amy L. Ostrom & Felicia N.
A9
L19
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