| WEEK |
DATES |
TOPIC |
| 1 |
Jan 20/22 |
Part I: The Information Environment: Needs and Resources |
| 2 |
Jan 27/29 |
Information seeking behavior; information needs
Discussion based on readings: Developing a user profile |
| 3 |
Feb 3/5 |
Search strategies; locating information
Search request interviews;
Speaker: Sonya Kaufman |
| 4 |
Feb 10/12 |
Matching needs to information; role of the intermediary
Feb 12: Discuss observations |
| 5 |
Feb 17/19 |
In class presentations: Information resources
Feb 19: User profile analysis due |
| 6 |
Feb 24/26 |
Part 2: Services: Models and Delivery: Introduction and overview
Feb 26: Search requests for specific user due ;
Guest speaker: Leslie Fisher of Technology Funding |
| 7 |
Mar 3/5 |
Mar 3: Speaker:Mary Ellen Mort on Remote delivery of services
via the WWW
Mar 5: Review and discussion of Project 1:parts b and c
|
| 8 |
Mar 10/12 |
Development of information products;
Mar 10: Speaker: Cate Hutton, UC Office of President
Ethics of information service provision: Standards, ethics |
| 9 |
Mar 17/19 |
Mar 17: Class discussion:Malpractice and liability:
What constitutes good service?
Mar 19: Discuss Observations: levels of service
|
| 10 |
Mar31/Apr 2 |
Presentations (Project 2)
|
| 11 |
Apr 7/9 |
Apr 7: Development of evaluation criteria for Project 2;
Introduction to Part III: Design and Evaluation of Services
Apr 9: Speaker: Jillian Hamer, Dir Info Servs, Boston Consulting
|
| 12 |
Apr 14/16 |
Apr 14: Class evaluations of Project 2 work
Apr 16: Discussion: Determining value of services
|
| 13 |
Apr 21/23 |
Apr 21: Discussion: Costing of services
Apr 23: Speaker: Michele Sullivan, PGE Info Servs |
| 14 |
Apr 28/30 |
Apr 28: Discussion: Evaluation and measurement techniques
Apr 30: Discussion: Management issues |
| 15 |
May 5/7 |
In class presentations of Project 3
|
| 16 |
May 14 |
Project 3 due |