Last revised 10/9/06 -- significant changes made in syllabus for this date forward.
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INTRODUCTION |
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| 1 | Aug 29 & 31 Intro:&: concepts and methods needs assessment usability assessment methods overview Aug 30: Guest Speaker, Patrick Riley: World Cup RFID Tickets Usability Disaster |
Ben Shneiderman
and Catherine Plaisant, Designing the User Interface : Strategies
for Effective Human-Computer Interaction, New York; Addison-Wesley,
2004 Kuniavsky Ch. 3 |
Pls fill out and email me this student info sheet | |
| 2 | Sept 5 & 7 User-centered design, iterative development, and planning; Ethics of working with users; Methods overview |
Kuniavsky, Chs. 4 & 5 Courage & Baxter Chapter 3 Shneiderman and Plaisant, Sections 3.1-3.4 IBM ease of use process navigator Usability.gov process map and planning guide Usability.net methods table |
Added resources
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Assn 1: Naive usability assessment due Tues 9/5 |
| COLLECTING DATA FROM AND ABOUT USERS AND POTENTIAL USERS | ||||
| 3 | Sept 12 & 14 Changed 9/4 Learning about users; user and task analysis; competitor analysis |
Usability.gov overview learning about users Kuniavsky Ch. 6 & 7 Oudshoorn, Nelly, and Pinch, Trevor. "How Users and Non-Users Matter," p. 1-16. In: Oudshoorn and Pinch, eds. How Useers Matter: the Co-Construction of Users and Technology. MIT Press, 2003.
Hackos and Redish, Ch 2, Thinking about Users, Ch 3, Thinking about Tasks, Ch 4, Thinking about the Users' Environment Goto and Cotler, Chapter 10: Analyzing Your Competition |
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| 4a | Sept 19 Changed
9/4 Sampling basics |
Any thorough text on sampling and survey sampling will do; here's an online source: Statistics: Power from Data from Statistics Canada. Read the entire chapter on Sampling Methods that starts here. These concepts underlie much of data collection for a variety of purposes. |
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| 4b | Sept 21 Changed 9/4 Preliminary project review and discussion |
Preliminary project plan due - final project description. | ||
| 5 | Sept 26 Ethnographic methods in needs and usability assessment |
Blomberg, J., Burrell, M., Guest, G. An ethnographic approach to design. In Jacko J. A., Sears A. (eds.). The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. Lawrence Erlbaum Associates, Inc.: Mahwah, New Jersey, 2003. David R. Millen. Rapid ethnography: time deepening strategies for HCI field research. Conference proceedings on Designing interactive systems : processes, practices, methods, and techniques. ACM, 2000. Hugh Beyer and Karen Holtzblatt, Contextual Design, San Francisco;
Morgan-Kaufman, 1998 Highly recommended:
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Diary study this week. | |
Sept. 28 Conducting Interviews |
Robert S. Weiss, Learning
from Strangers - The Art and Method of Qualitative Interview Studies,
New York: The Free Press, 1994 Chapter 3 - Preparation for Interviewing Chapter 4 - Interviewing - Part 1 Chapter 4 - Interviewing - Part 2 - Examples of Interviewing Chapter 5 - Issues in Interviewing |
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| 6 | Oct 3 |
This week: meetings re projects | ||
| Oct 5
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| 7 | Oct 10 & 12 Surveying |
Kuniavsky, ch 11 Schneiderman, Section 4.4 Dillman,Don A. (2000) Mail
and Internet Surveys: the Tailored Design Method, 2nd ed. Wiley. chs.
2-3; 5. The rest of the book is recommended. Web-based surveys: Dillman, Don, and Dennis K. Bokwer. The web questionnaire challenge to survey methodologists. Please looks through each of the links found on this page for
example surveys: Added useful resources -- sources for questions: Added Oct 12 http://www.pewinternet.org They often reproduce their questionnaires -- again a source of pre-tested questions. http://www.digitalcenter.org/downloads/DigitalFutureReport-Year4-2004.pdf UCLA Digital Futures Project -- more recent report not available online. Surveymonkey.com One of many online survey services. Many allow some free use that may be enough for your projects. Recommended: Dillman,Don A. and Leah Melani Christian, Survey Mode as a Source of Instability in Responses across Surveys, Field Methods, February 2005 |
Thurs., Oct 12 Interview assn due Added Oct 3 |
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| 8a | Oct 17 Inspection Methods |
Expert Inspection: Heuristics Evaluation & Cognitive Walk-thrus Muller, Matheson, Page, and Gallup, Participatory Heuristic Evaluation, Interactions, Sep.-Oct., 1998 Mack & Nielsen, "Executive Summary," and Nielsen, Jakob, "Heuristic Evaluation," in Nielsen and Mack, Usability Inspection Methods, Wiley and Sons, 1994: chs 1 &r 2 AND pp. 105-118 Nielsen's 10 Usability Heuristics Instone on Site Usability Evaluation and Site Usability Heuristics for the Web First principles, AskTog International standards for HCI and usability Recommended Readings: |
NEW Survey Assignment posted. | |
| 8b | Oct 19 Focus groups; cultural probes |
David L. Morgan, Focus Groups as Qualitative Research, Sage, 1988; pp. 53-71, Conducting and Analyzing Focus Groups. Krueger, Richard A., Focus Groups, 2nd ed. Sage, 1994; "Asking questions in a focus group." pp. 53-69 Rosenbaum, et. al., Focus Groups in HCI: Wealth of Information or Waste of Resources, CHI 2002 Gaver, B., Dunne, T., and Pacenti, E. 1999. Design: Cultural probes. interactions 6, 1 (Jan. 1999), 21-29. DOI= http://doi.acm.org/10.1145/291224.291235 Recommended Readings:
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| 9 | Oct 24 & 26 Reporting and organizing findings: Scenarios, personas, use cases |
Rashmi Sinha, Persona Development for Information-rich Domains, CHI 2003 Pruitt, John and Grudin, Jonathan. Personas: Practice and Theory. 2002.Kentaro Go and John M. Carroll, The Blind Men and the Elephant: Views of Scenario-Based System Design, Interactions, Nov.-Dec. 2004 Cooper, A. (1999). The inmates are running the asylum. Indianapolis: Sams. ch 11: Designing for people. What is a scenario? from Information & Design. Use cases from usability.gov and from Wikipedia |
Survey assn due Oct 26 NEW | |
USABILITY
ASSESSMENT |
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| 10 | Oct 31 Usability Testing
NVH gone Nov 2 - Guest speakers Peter Merholz and Todd Wilkens from Adaptive Path will talk about the need for user experience practitioners to push beyond the typical focus on methods, and to develop frameworks and utilize theories that help us better understand people as people, and all the messiness that implies. The presentation will be brief, in order to encourage discussion. Peter and Todd will also talk about practical matters of working in user experience, and answer pretty much any question asked of them |
(Updated: Chapter 2,3,5,7,8 and 10 ) Babbie, Earl R. (2001) The Practice of Social Research, 9th ed., Wadsworth. Chapter 5: Conceptualization, operationalization, and measurement (or equivalent chapter from another social research methods text). Robert Opaluch, "Usability Metrics". In Ratner, Julie, ed. Human Factors and Web Development, 2nd ed. Lawrence Erlbaum, 2003. p. 101-144. Kuniavsky, Ch. 10 Susan Dray and David Siegel, Remote Possibilities: International Usability Testing at a Distance, Interactions, Mar.-Apr. 2004 Remote Online Usability Testing: Why, How, and When to Use It by Dabney Gough and Holly Phillips IBM, Experience remote usability testing, Part 1 Recommended Readings:
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| 11a | Nov 7 Usability testing cont.
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REPORTING AND GENERAL TOPICS |
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| 11b | Nov 9 Guest speaker | Anne Aula http://anne.aula.googlepages Methods for studying the usability of Web search engines In this talk, I will present my experiences in studying the use and usability of Web search engines. The focus of the talk will be on methodological issues, such as the selection of the proper method for a specific research question, pros and cons of different methodologies in different circumstances, and the importance of triangulation. The talk will specifically address the limitations of typical think-aloud usability tests when studying user interfaces for Web search and provide alternative methods to overcome some of the limitations. |
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| 12 | Nov 14 & 16 Reporting |
Kuniavsky, ch 17 AskTog, 2001: How to Deliver a Report Without Getting Lynched Jarrrett, Caroline. Better Reports: How to Communicate the Results of Usability Testing Common Industry Format report format (see about CIF). Some examples: from Dialog Design |
If you want me to review a draft, an outline, etc -- needs to be in by Nov. 16. | |
| 13 | Nov 21 Universal usability Nov 23 Thanksgiving |
Aaron Marcus, Universal, ubiquitous, user-interface design for the disabled and elderly, Interactions, Mar.-Apr. 2003 Schneiderman, Ben. Universal Usability. CACM 43:5 200. p. 84- 91. Browse the universalusability.org site and the W3C web accessibility initiative sites W3C introduction to web acccessibility Jacob Neilsen, International Web Usability Testing; Offshore Usability Recommended: Evers, Vanessa. Cross-cultural applicability of user evaluation methods: a case study amongst Japanese, North-American, English and Dutch users, CHI '02 |
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| 14 | Nov 28 & 30: Project presentations |
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| 15 | Dec 5 & 7: Project presentations | |||
Final
project write-ups due Moday, Dec. 11 -- early submissions welcome. |
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