COURSE CALENDAR
WEEK DATES TOPIC 1 Jan 20/22 Part I: The Information Environment: Needs and Resources 2 Jan 27/29 Information seeking behavior; information needs
Discussion based on readings: Developing a user profile3 Feb 3/5 Search strategies; locating information
Search request interviews; Speaker: Sonya Kaufman4 Feb 10/12 Matching needs to information; role of the intermediary
Feb 12: Discuss observations5 Feb 17/19 In class presentations: Information resources
Feb 19: User profile analysis due6 Feb 24/26 Part 2: Services: Models and Delivery: Introduction and overview Feb 26: Search requests for specific user due ; Guest speaker: Leslie Fisher of Technology Funding 7 Mar 3/5 Mar 3: Speaker:Mary Ellen Mort on Remote delivery of services via the WWW
Mar 5: Review and discussion of Project 1:parts b and c8 Mar 10/12 Development of information products; Mar 10: Speaker: Cate Hutton, UC Office of President
Ethics of information service provision: Standards, ethics9 Mar 17/19 Mar 17: Class discussion:Malpractice and liability:
What constitutes good service?
Mar 19: Discuss Observations: levels of service10 Mar31/Apr 2 Presentations (Project 2) 11 Apr 7/9 Apr 7: Development of evaluation criteria for Project 2; Introduction to Part III: Design and Evaluation of Services
Apr 9: Speaker: Jillian Hamer, Dir Info Servs, Boston Consulting
12 Apr 14/16 Apr 14: Class evaluations of Project 2 work
Apr 16: Discussion: Determining value of services
13 Apr 21/23 Apr 21: Discussion: Costing of services
Apr 23: Speaker: Michele Sullivan, PGE Info Servs14 Apr 28/30 Apr 28: Discussion: Evaluation and measurement techniques
Apr 30: Discussion: Management issues15 May 5/7 In class presentations of Project 3 16 May 14 Project 3 due