INFOSYS 215: INFORMATION SERVICES
School of Info Mgmt & Systems
Univ of California, Berkeley - Spring 1998
IS 215: READING LIST
PART I: THE INFORMATION ENVIRONMENT
 
I-A. Information Seeking Behavior and Use Patterns, General Discussions:

I-A:Books -- Assigned:
(Lib)Kuhlthau, C.C. Seeking meaning: a process approach to library and information services Ablex, 1993.
Z711 Z84 1993
    Ch2(constructive process);Ch3(Info Search Process);Ch 7(Uncertainty);Ch 8(Roles of Mediators)

I-A:Reader :
Auster, Ethel and Chun Wei Choo. CEO's, information and decision making. Library Trends 43:2 (Fall 1994)206-225.

Baldwin, Nancy and Ronald Rice. Information seeking behavior of securities analysts. JASIS 48:8 (1997)674-693.

Brown, Mary E. A general model of information seeking behavior. in Proceedings of the 54th Annual ASIS Meeting. Vol. 28 (1991)

Dervin, Brenda. Everyday information needs of the average citizen. in Dochen & Donahue. Information for the community. ALA (1976)

Kuhlthau, Carol C. Inside the search process: information seeking from the user's perspective. JASIS 42:5 (1991) 361-371.

MacMullin, Susan and Robert S. Taylor. Problem dimensions and information traits. The Information Society. 3:1 (1984) 91-111.

Morris, R.C. Toward a user-centered information service. JASIS 45:1 (1994) 20-30.

Taylor, Robert .S. Information use environments. In Dervin & Voigt Progress in Communication Science. Ablex (1991)217-254.
 

I-A:Background:

I-A: Library:
(Lib)Chen, Ching-chi and Peter Hernon. Information seeking: assessing and anticipating user needs. Neal-Schuman, 1982.
Z674.4 C47 1982

(Lib) From the mind's eye of the user: the sense making qualitative- quantitative methodology. In J.D. Glazer and R.R. Powell (eds), Qualitative research in information management. Libraries Unlimited, 1992.
Z669.7 Q35 1992

(Lib)O'Malley, Claire E. Helping users help themselves in Norman, Donald and Stephen Draper, eds. User centered system design: new perspectives on human computer interaction. Lawrence Erlbaum Associates, 1986. 377-398.
QA76.9 I58 U731 1986 Ed-Psych

I-A. Folders:
Dervin, Brenda and M.S. Nilan. Information needs and uses. ARIST 21 (1986) 3-33.

Hewins, Elizabeth. Information need and use studies. ARIST 25 (1990) Halpern, and Michael Nilan. A step toward shifting the research emphasis in information science. in ASIS 88: proceedings of 51st annual meeting. v.25 (1988). p. 169-176.

Nilan, Michael S., et al. A methodology for tapping user evaluation evaluation behaviors. in ASIS 88: proceedings of 51st annual meeting. v.25 (1988). p.152-159.

O'Day, Vicki and Robin Jeffries. Orienteering in an information landscape: how information seekers get from here to there. ACM INTERCHI 93. 438-445.

Savolainen, Reijo. The sense-making theory: reviewing the interests of a user-centered approach to information seeking and use. Info Proc & Mgmt. 29:1 (1993) 13-28
 

Part I-B. Information Seeking Behavior, Specific Disciplines/Clientele:

I-B. Background:

I-B. Folders:
Case, Donald. The collection and use of information by some American historians: a study of motives and methods. Library Quarterly 61:1 (1991)61-82.

Chatman, Elfreda. Alienation theory: application of a conceptual framework to a study of information among janitors. RQ 29:3 (1990)355-368.

Chatman, Elfreda. Life in a small world: applicability of gratification theory to information seeking behavior. JASIS 42:6 (1991) 438-449.

Freeman, Susan Tax. An anthropologist in Europe: resources and problems of study. in Symposium Humanists at Work: Disciplinary Perspectives and Personal Reflections. Institute for the Humanities and the University Library, University of Illinois at Chicago, 1989.

Hernon, Peter and Cheryl Metoyer-Duran. Discussion forum: the public. Government Information Quarterly. 9:1 (1992) 1-10.

Wiberly, Stephen E. Habits of humanists: scholarly behavior and new information technologies. Library Hi Tech 9:1 (1991)17-21.

Zweizig, D. & Dervin, B. Public library use. Advances in Librarianship. vol 7 (1977) 231-255
 
 

I-C. Information System Use:

I-C. Reader:
Bates, Marcia. The fallacy of the perfect thirty-item online search. RQ 24:1 (Fall 1984) 43-50.

Marchionini, Gary. Information seeking in full text. LISR 15 (1993) 35-69.

Robbin, Alice and Lee Frost-Kumpf. Extending theory for user-centered information services: diagnosing and learning from error in complex statistical data. JASIS 48:2 (1997) 96-121

Saracevic, Tefko, Paul Kantor, et al. The study of information seeking and retrieving: user, questions and effectiveness.161-176; Searchers, searches, and overlap.197-216. JASIS 39:3 (1988).

Wilson, Patrick. Unused relevant information in research and development. JASIS. 46:1 (1995)45-51.

Yuan, Weijing. End user search behavior. JASIS 48:3 (1997) 218-234.

I-C. Background:

I-C. Library:
(Lib) Bopp, Richard and Linda Smith. Reference and information services: an introduction. 2nd ed. Libraries Unlimited, 1995. Z711 R443 1995 (tp)
Ch 3(search strategies)
 

I-C. Folders:
Lazinger, Susan, et al. Internet use by faculty. JASIS 48:6 (1997)508-518.

Liebscher, P. Factors influencing use of electronic networks. JASIS (1997)

Marchionini, Gary. Information seeking strategies of novices using a full-text electronic encyclopedia. JASIS 40 (1989) 54-66.

Nahl, Diane and Carol Tenopir. Affective and cognitive searching behavior of novice end-users of a full text database. JASIS 47:4 (1996)276-286.

Saracevic, Tefko. Individual differences in organizing, searching and retrieving information. Proceedings of the 54th ASIS Annual Meeting. Vol 28 (1991).

Saracevic, Tefko and Paul Kantor. A study of information seeking and retrieving: Part II: Users, questions and effectiveness. JASIS 39:3 (1988) 177-196.

Schamber, Linda. Relevance and information behavior. ARIST 29 (1994) 3-48.

Shaw, Debora and Charles H. Davis. MLA: Surveys of computer based tool use. JASIS 47:12 (1996) 932-940.
 

Part I-D. Question Negotiation:

I-D. Reader:
Dervin, Brenda. Neutral questioning: a new approach to the reference interview. RQ 25:4 (Summer 1986) 506-513.

Olszak, Lydia. Mistakes and failures at the reference desk. RQ 31:1 (Fall 1991) 39-49.

Robinson, Barbara M. Reference services: a model of question handling. RQ 29:1 (Fall 1989) 48-61.

Taylor, R.S. Question negotiation and information seeking in libraries. College & Research Libraries. 29 (1968)178-194.

Wilson, Patrick. The face value rule in reference work. RQ 25:3 (Summer 1986) 468-475.
 
 

I-D. Background:

I-D. Library:
(Lib) Bopp, Richard and Linda Smith. Reference and information services: an introduction. 2nd ed. Libraries Unlimited, 1995. Z711 R443 1995 (tp) Ch 2
 

I-E. Information Resources:

I-E. Books -- Assigned:
(Lib) Bopp, Richard and Linda Smith. Reference and information services: an introduction. 2nd ed. Libraries Unlimited, 1995. Z711 R443 1995
4&5 (electronic services)

(Lib)Maguire, Carmel, Edward J. Kazlauskas and Anthony D. Weir. Information services for innovative organizations. Academic Press, 1994. HF54.5 M34 1994.

(Lib)Stanat, R. The intelligent corporation: creating a shared network for information and profit. American Mgmt Assn, 1990.
HD38.7 S7 1990
Ch 1(Intro to strategic intelligence); Ch 2 (Shared info network); Ch 5 (Internal info sources); Ch 6 (External sources); Ch 8 (Field intelligence)

(Lib)Taylor, Allan and Stephen Farrell. Information management for business. Scarecrow, 1995.
HD30.213 T39 1995 Bus
Chapters: 5,6,9 (data & info in bus orgs)

I-E. Background:

I-E. Library:
(Lib)Bopp, Richard and Linda Smith. Reference and information services: an introduction. 2nd ed. Libraries Unlimited, 1995. Z711 R443 1995 (tp) Part II: Resources (for background)

(Lib)Horton, Forest W. Information resources management: concept and cases. Association for Systems Management, 1979. Z674.4 H673 Bus; Main

(Lib)Horton, Forest W. Information resources management: harnessing information assets for productivity gains in the office, factory and laboratory. Prentice-Hall, 1985. T58.64 H67 1985 Engin

(Lib)The library in corporate intelligence activities. Library Trends 43:2 (Fall 1994).( whole issue)

I-E. Folders:
Barkley & Bernstein. WWW: Stat-USA/Internet. SLA Business and Finance Bulletin (Winter 1997)

Durrance, Joan. Community information services. Advances in Librarianship. (1984)

Hohhof, B. Information systems for competitive intelligence. Library Trends (1994)

Miller, J. Information science and competitive intelligence. ASIS Bulletin (Oct-Nov 1996)

Snowhill, Lucia. Finding government information on the MELVYL system. DLA Bulletin, Fall 1996.

Spasser, Mark. Undiscovered public knowledge. JASIS (1997)

|| Course Page || Reading List || Assignments || Schedule || Student Projects ||
author: Charlotte Nolan - cnolan@sims.berkeley.edu -- with: Lucy Kuntz - lkuntz@sims.berkeley.edu
source: http://www.sims.berkeley.edu/courses/is215/s98/
date: Feb 26, 1998