| Assignment | A8. Individual Assignment 4 - Take-Home Midterm | ekaterin |
| Assignment | A11. Group Assignment 7 - Final Report | ekaterin |
| Lecture | L9. Ethnography Continuum & Techniques [1] (09/29) | ekaterin |
| Lecture | L.25 Quality - Evaluation & Operation [1] (11/24) | ekaterin |
| Lecture | L12. Computational Services (10/11) | ekaterin |
| Lecture | L29. Final Project Presentations [2] (12/08) | ekaterin |
| Lecture | L1. Course Introduction (8/30) | jvoytek |
| Lecture | L15. Personalization & Customization (10/20) | ekaterin |
| Collaborative Work Session | CS4. Prototypes (11/17 5-7pm) | ekaterin |
| Collaborative Work Session | CS1. Project Kick-Off (9/8 5-7pm) | jvoytek |
| Lecture | L.18 Process Modeling [1] (11/01) | ekaterin |
| Assignment | A4. Individual Assignment 3 - Research for Service Brainstorm | ekaterin |
| Lecture | L5. Information-Intensive Case Studies (09/15) | ekaterin |
| Lecture | L.21 Multi-device Context (11/10) | ekaterin |
| Assignment | A7. Group Assignment 4 - Requirements and Use Cases | ekaterin |
| Lecture | L8. Service Encounters / Touch Points (09/27) | ekaterin |
| Lecture | L.24 Iteration (11/22) | ekaterin |
| Assignment | A10. Group Assignment 6 - Prototyping | ekaterin |
| Lecture | L.26 Course Retrospective (11/29) | jvoytek |
| Lecture | L.11 Self-Service (10/06) | ekaterin |
| Lecture | L.28 Final Project Presentations [1] (12/06) | ekaterin |
