| Lecture | L.18 Process Modeling [1] (11/01) | ekaterin |
| Lecture | L.17 User / Customer Models & Personas (10/27) | ekaterin |
| Lecture | L.16 Quality - Design (10/25) | ekaterin |
| Lecture | L15. Personalization & Customization (10/20) | ekaterin |
| Lecture | L.14 Requirements & Use Cases [2] (10/18) | ekaterin |
| Lecture | L13. Requirements & Use Cases [1] (10/13) | ekaterin |
| Lecture | L12. Computational Services (10/11) | ekaterin |
| Lecture | L.11 Self-Service (10/06) | ekaterin |
| Lecture | L10. Ethnography Continuum & Techniques [2] (10/04) | ekaterin |
| Lecture | L9. Ethnography Continuum & Techniques [1] (09/29) | ekaterin |
| Lecture | L8. Service Encounters / Touch Points (09/27) | ekaterin |
| Lecture | L7. The Design Process [2] (09/22) | ekaterin |
| Lecture | L6. The Design Process [1] (09/20) | ekaterin |
| Lecture | L5. Information-Intensive Case Studies (09/15) | ekaterin |
| Lecture | L4. Stakeholders/POV (09/13) | ekaterin |
| Lecture | L3. Organizational Contexts (9/8) | jvoytek |
| Collaborative Work Session | CS1. Project Kick-Off (9/8 5-7pm) | jvoytek |
| Assignment | A1. Individual Assignment 1 - Personal Background | jvoytek |
| Lecture | L2. Design Contexts (9/1) | jvoytek |
| Lecture | L1. Course Introduction (8/30) | jvoytek |
| Page | Welcome | jvoytek |
