ISSD Fall 2010 School of Information, UC Berkeley

In this lecture we introduce concepts and methods for process modeling of information systems and information-intensive services. We’ll discuss the multi-level conceptual model of a "business process" developed by the ebXML standards effort: • A process consists of one or more collaborations • A collaboration consists of one or more transactions • The transaction is the basic unit at which information exchanges occur between the participants (e.g, the service provider and customer) We'll also discuss transaction patterns.