INFOSYS 215: INFORMATION SERVICES
School of Info Mgmt & Systems
Univ of California, Berkeley - Spring 1998
ANNOUNCEMENTS
COURSE DESCRIPTION
This course is designed to be an introduction to:
- assessing information needs and information seeking behavior;
- analyzing information environments(internal and external);
- matching needs to available resources (locating appropriate
information resources; search strategies; forms of intellectual access);
- evaluating and analyzing information and information resources
- examining and evaluating existing information services
- planning, implementing and evaluating new information services
in a variety of contexts and environments. This
course will be useful to those who are considering
work as corporate information specialists; records
managers; policy analysts; information brokers or
consultants; reference librarians; networked
information specialists.
Readings, discussion, projects and guest speakers
will provide students with tools for:
- identifying of information resources
- analyzing and evaluating information
- designing, planning and evaluating information services
COURSE OUTLINE
Part I: The Information Environment
- Information seeking behavior and information use
- Assessing user needs
- Discovering and evaluating information resources
- Question negotiation, communication and the role of the
information intermediary
Part II: Information Service Provision
- Services and service models
- Service delivery to a clientele
- Ethics and service guidelines for the information professional
- Malpractice and liability for the information professional
Part III: Designing, Managing and Evaluating Services
- Management
- Marketing
- Value and pricing of services
- Evaluation
COURSE REQUIREMENTS:
Assigned Projects:
Completion of three assigned projects and participation
in accompanying evaluation exercises.
Assigned Readings:
Course Reader can be purchased at: Copy Central, Bancroft Way
Assigned readings from books held by the
UC Berkeley University Library are on reserve at Graduate Reserves,
Moffitt Library
Additional readings will be placed in the course binders and
made available for student use.
- For each part of the course everyone is responsible for
assigned readings from Reader and Reading List
- Specifically assigned readings will be discussed during
class meetings or will be incorporated into specific discussion topics.
- Additional readings will be recommended and will be useful
for project development and evaluation.
Information Service Observations:
- For each third of the course class members will make and
report on an information service observation
- An observation consists of visiting a setting where information is
provided and observing information transactions/interactions.
For each major part of the course parameters for the observation
will be posted. Refer to the
Assignments section
- Observations for each course segment will be reported in class
for discussion and analysis.
Class Discussion Topics
During each part of the course, issue oriented class discussion topics
will be scheduled. Assigned class members are expected to take responsibility
for organizing discussions, presenting issues based on readings and
observations; all class members are expected to contribute to the
discussions.
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Course Page
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Reading List
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Assignments
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Schedule
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Student Projects
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SIMS Home Page
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author: Charlotte Nolan - cnolan@sims.berkeley.edu --
with: Lucy Kuntz - lkuntz@sims.berkeley.edu
source: http://www.sims.berkeley.edu/courses/is215/s98/index.html
date: Jan 17, 1998