Surveying in general

Amer Statistical Assciation, What is a survey?  http://www.amstat.org/sections/srms/whatsurvey.htm

Surveying in HCI - most of which is usability

CHARM (Choosing Human-Computer Interaction (HCI) Appropriate Research Methods): Surveys

Usability surveys in general

good Q&A on user surveys in usability http://www.ucc.ie/hfrg/resources/qfaq1.html

Survey resources from usabilitynet.org http://www.usabilitynet.org/tools/r_questionnaire.htm

Karen Bachmann and Caroline Jarrett put together a beginne level

workshop on 'creating effective user surveys' fora recent STC conference.

The handouts are available as PDF from:

http://www.stc.org/49thConf/Session_Materials/show_IE.asp

Jan 2003 Issue of Usability Interface: The Usability SIG Newsletter http://www.stcsig.org/usability/newsletter/ will be about surveys.  Not posted as of 1/12/03.

Misc survey resources - sites that will help you build a survey (listing here does not represent endorsement)

Zoomerang.com
http://www.snapsurveys.com/onlinesurvey.htm
http://www.perseusdevelopment.com/softwareprod/samplesurveys.html
http://www.surveysaid.com/survey-examples.html
http://www.applynet.net/survey/

User satisfaction surveys:

overview of many methods/tools:

http://www.usabilitynet.org/tools/r_questionnaire.htm

WAMMI (http://www.wammi.com) measures user satisfaction in terms of five scales:

_ Attractiveness

_ Controllability

_ Efficiency

_ Helpfulness

_ Learnability

QUIS (http://lap.umd.edu/QUIS/)

SUMI (Computer System Usability Questionnaire) (http://www.ucc.ie/hfrg/questionnaires/sumi)

measures:

Global usability
Efficiency
Affect
Helpfulness
Control
Learnability

USE Questionnaire http://www.mindspring.com/~alund/USE/IntroductionToUse.html

http://www.stcsig.org/usability/newsletter/0110_measuring_with_use.html