Ben Shneiderman, Designing the user interface : strategies for effective human--computer interaction, 3rd ed. Reading, Mass. : Addison-Wesley, 1998. Sections 4.4 - 4.6 (surveys), 11.4 (display design), and 12.4 (online help).
Holtzblatt and Beyer, Making Customer-Centered Design Work for Teams, CACM, 36 (10), October 1993.
John Ims, Instituting integrated workflow development, interactions, 6 (1), pp. 58-69, 1999. http://www.acm.org/pubs/contents/journals/interactions/1999-6/
Prototyping and Evaluation
Marc Rettig, Prototyping for tiny fingers, CACM 37 (4), April 1994.
Kathleen Gomoll, Some Techniques for Observing Users Brenda Laurel (Ed.) The Art of Human-Computer Interface Design Addison-Wesley, 1990.
Robin Jeffries, James R. Miller, Cathleen Wharton, Kathy M. Uyeda, User Interface Evaluation in the Real World: A Comparison of Four Techniques, Proceedings of ACM CHI'91 Conference on Human Factors in Computing Systems, 1991 p.119-124. http://www.acm.org/pubs/articles/proceedings/chi/108844/p119-jeffries/p119-jeffries.pdf
Kent Sullivan, The Windows 95 User Interface: A Case Study in Usability Engineering, Proceedings of ACM CHI'95 Conference on Human Factors in Computing Systems, 1995.
Information Access/Navigation/Web Design
Tim Oren, Gitta Salomon, Kristee Kreitman, Abbe Don, Guides: Characterizing the Interface Brenda Laurel (Ed.) The Art of Human-Computer Interface Design Addison-Wesley, 1990.
Darrell Sano, Designing Large-Scale Web Sites, John Wiley & Sons, Inc, 1996, pages 83-150, 172-189.
3D/Animation/Next-Generation UIs
Stuart K. Card, George G. Robertson, Jock D. Mackinlay The Information Visualizer, An Information Workspace, Proceedings of ACM CHI'91 Conference on Human Factors in Computing Systems, 1991 p.181-188 http://www.acm.org/pubs/articles/proceedings/chi/108844/p181-card/p181-card.pdf
Cleotilde Gonzalez, Does Animation in User Interfaces Improve Decision Making?, Proceedings of ACM CHI 96 Conference on Human Factors in Computing Systems, 1996 v.1 p.27-34
Maureen C. Stone, Ken Fishkin, Eric A. Bier, The Movable Filter as a User Interface Tool, Proceedings of ACM CHI'94 Conference on Human Factors in Computing Systems, 1994 v.1 p.306-312 http://www.acm.org/pubs/articles/proceedings/chi/191666/p306-stone/p306-stone.pdf
Eric A. Bier, Maureen C. Stone, Ken Fishkin, William Buxton, Thomas Baudel, A Taxonomy of See-Through Tools, Proceedings of ACM CHI'94 Conference on Human Factors in Computing Systems, 1994 v.1 p.358-364 http://www.acm.org/pubs/articles/proceedings/chi/191666/p358-bier/p358-bier.pdf
Stephen A. Brewster, Peter C. Wright, Alistair D. N. Edwards, The Design and Evaluation of an Auditory-Enhanced ScrollBar, Proceedings of ACM CHI'94 Conference on Human Factors in Computing Systems, 1994 v.1 p.173-179 http://www.acm.org/pubs/articles/proceedings/chi/191666/p173-brewster/p173-brewster.pdf
Scott S. Fisher, Virtual Interface Environments Brenda Laurel (Ed.) The Art of Human-Computer Interface Design Addison-Wesley, 1990.
Social Aspects/Agents
Ben Shneiderman, Pattie Maes, Direct Manipulation vs Interface Agents, interactions, 1997 v.4 n.6 p.42-61. http://www.acm.org/pubs/articles/journals/interactions/1997-4-6/p42-shneiderman/p42-shneiderman.pdf
Clifford Nass, Youngme Moon, B. J. Fogg, Byron Reeves, D. Christopher Dryer, Can Computer Personalities be Human Personalities? International Journal of Human-Computer Studies 1995 v.43 n.2 p.223-239
B. J. Fogg, Clifford Nass, Silicon Sycophants: The Effects of Computers that Flatter International Journal of Human-Computer Studies 1997 v.46 n.5 p.551-561
Clifford Nass, Jonathan Steuer, Lisa Henriksen, D. Christopher Dryer Machines, Social Attributions, and Ethopoeia: Performance Assessments of Computers Subsequent to "Self-" or "Other-" Evaluations International Journal of Human-Computer Studies 1994 v.40 n.3 p.543-559