Task Analysis in User-Centered Design (cont.)
Last Time
Today
Unresolved Questions from Last Time
Task-Centered Design
Scenario Development
How are Tasks Learned?
How are Tasks Learned? (E-commerce)
Where is the Task Performed?
Where is the Task Performed (E-commerce)
What is the Relationship between Users and Data?
Data Relationships (E-Commerce)
What Other Tools Does the User Have?
How do Users Communicate with Each Other?
How do users communicate with each other? (E-commerce)
What are the Time Constraints on the Task?
What Happens When Things Go Wrong?
Which Tasks? (E-Commerce)
Good Scenarios
Using Task Examples in Design
Formalisms
Walk-Throughs
Next Week
Email: hearst@sims.berkeley.edu
Home Page: http://sims.berkeley.edu/~hearst
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