Task Analysis Overview
Task Analysis: (Olsen 98)
- Identify the goals and purposes of the prospective user community
- Understand what users do to achieve those goals
- Then design systems that help them better achieve those results.
Three outcomes:
- A set of plausible scenarios of user behavior
- Lists of information objects that users must have to accomplish their goals
- Set of actions that users can take.
Then evaluation:
- Frequency of use, importance of task in everyday practice
- How interface fits within context of use