Task Analysis in User-Centered Design
Today
Task Analysis vs. Software Engineering
Why Task Analysis?
Different Users/Different Paths through the Data Structures
Task Analysis Overview
Student Course Enrollment: Helping the University Help Students Achieve their Goals
Help Users Achieve Goals
Helping Users Achieve Goals
Task-Centered Design
Scenario Development
E-Commerce Web Sites
Identification Questions
What We Didn’t Ask
Who? (User Profiles)
Who (E-Commerce)
Talk to Them
Which Tasks?
Which Tasks? (E-Commerce)
Make a Table: Who by What (adapted from Shneiderman 98)
How Often Do Users Perform the Tasks?
Augment Table with Percentages (What percentage of the is this task done by this person) (Numbers are only suggestive, adapted from Shneiderman 98)
How often do Users Perform the Tasks? (E-Commerce)
Next Time
Email: hearst@sims.berkeley.edu
Home Page: http://sims.berkeley.edu/~hearst
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