An Important Case Study
User-Centered Design
Kathleen Gomoll, Some Techniques for Observing Users, Brenda Laurel (Ed.) The Art of Human-Computer Interface Design Addison-Wesley, 1990.
Larry L. Constantine, and Lucy A.D. Lockwood, Working Structures: Task Modeling with Essential Use Cases, Chapter 5 in Software for Use, Addison-Wesley, 1999.
Mark W. Newman and James A Landay. Sitemaps, Storyboards, and Specifications: A Sketch of Web Site Design Practice. In the Proceedings of Designing Interactive Systems, DIS 2000, New York City, 2000.
Jef Raskin, Chapters 2, 3, and 4 from The Humane Interface, Addison-Wesley, 2000.
Alan Cooper, The End of Errors, in About Face: The Essentials of User Interface Design, IDG Books, 1995
Design Tools
Marc Rettig, Prototyping for tiny fingers, CACM 37 (4), April 1994.
Alan Cooper, The Perils of Prototyping, Aug/Sept 1994. http://www.cooper.com/articles/art_perils_of_prototyping.htm
User Interface Engineering, Paper prototyping, still our favorite, Eye for Design, May/June 1998. http://world.std.com/~uieweb/prototyp.htm
Matthew Klee, Five Paper Prototyping Tips, Eye for Design, March/April 2000.
Jesse James Garrett, A visual vocabulary for describing information architecture and interaction design, from http://jjg.net/ia/visvocab/
James Robertson, Information design using card sorting, Step Two Designs Pty Ltd, October 2003, http://www.steptwo.com.au/papers/cardsorting/index.html
Joe Lamantia, Analyzing Card Sort Results with a Spreadsheet Template, Boxes and Arrows website, August 26, 2003. http://www.boxesandarrows.com/archives/analyzing_card_sort_results_with_a_spreadsheet_template.php
Robin Jeffries, James R. Miller, Cathleen Wharton, Kathy M. Uyeda, User Interface Evaluation in the Real World: A Comparison of Four Techniques, Proceedings of ACM CHI'91.
Web Design and Search
Ivory, M. and Hearst, M., Statistical Profiles of Highly Rated Web Sites, Proceedings of ACM CHI 02 Conference on Human Factors in Computing Systems, April, 2002.
Yee, K-P., Swearingen, K., Li, K., and Hearst, M., Faceted Metadata for Image Search and Browsing, in the Proceedings of ACM CHI 2003.
Sarah Waterson, Jason I. Hong, Tim Sohn. Jeffrey Heer, Tara Matthews, James A. Landay. "What Did They Do? Understanding Clickstreams with the WebQuilt Visualization System." in Proceedings of the ACM International Working Conference on Advanced Visual Interfaces. Trento, Italy, May 2002.
PDAs and Handhelds
Mark Weiser, The Computer for the 21st Century, Scientific American , September 1991. Reprinted in IEEE Pervasive Computing, Jan-March 2002.
Eric Bergman and Rob Haitani, Designing the PalmPilot: A Conversation with Rob Haitani, Chapter 4 in Information Appliances and Beyond, Eric Bergman (Ed.), Morgan Kaufmann, 2000.
Ka-Ping Yee, Peephole Displays: Pen Interaction on Spatially Aware Handheld Computers, in the Proceedings of ACM CHI 2003.
Tangible User Interfaces
Scott R. Klemmer, Jamey Graham, Gregory J. Wolff, and James A. Landay. Books with Voices: Paper Transcripts as a Tangible Interface to Oral Histories. Proceedings of ACM CHI 2003.
Persuasive Interfaces
Shawn Tseng and B. J. Fogg, Credibility and Computing Technology, in Communications of the ACM, special issue on Persuasive Technologies, 42 (5), May 1999.
Julie Khaslavsky and Nathan Shedroff, Understanding the Seductive Experience , in Communications of the ACM, special issue on Persuasive Technologies, 42 (5), May 1999.
B. J. Fogg, Clifford Nass, Silicon Sycophants: The Effects of Computers that Flatter International Journal of Human-Computer Studies 1997 v.46 n.5 p.551-561
Clifford Nass, Jonathan Steuer, Lisa Henriksen, D. Christopher Dryer Machines, Social Attributions, and Ethopoeia: Performance Assessments of Computers Subsequent to "Self-" or "Other-" Evaluations International Journal of Human-Computer Studies 1994 v.40 n.3 p.543-559