You are at work on a slow afternoon. You just bought a new Handspring and you'd like to try new applications for it.

You are planning a 10-day trip with a friend to San Francisco and recently heard about an Internet application called TraveLite that allows you to customize a travel guide and download it to a PDA. You go to the TraveLite site and try to get an idea of how it all works.

Each of the following tasks is numbered. Please tell the facilitator when you are ready to begin each task and when you have completed each task.

Task 1:

You are at the TraveLite home page, you’d like some introductory information on the site. Try to find answers to the following questions:

• Where does the TL guide content come from?
• Does TL cover any destinations I am interested in? How much does a TL guide cost?
• Can I try out a guide on my Visor for free?

You are convinced and decide to create a guide for your upcoming trip.

Task 2:

Try to start a new guide for your destination (San Francisco).

When creating your guide, please follow these guidelines:

• Your guide is for San Francisco, so you only want San Francisco content in your guide.
• The maximum storage space for the TraveLite application on your Visor is xxxK.
• You want to edit your guide at the most specific level of detail possible.
• You're generally a budget traveler -- you don't want any super-expensive hotels or restaurants in your guide.

After a few minutes of working on your guide, pretend your boss has just come by to remind you that you have a client meeting in 5 minutes.

Task 3:

Try to save the guide to work on it later and leave the TraveLite system.

Later that week at home…

You want to download the TraveLite guide you worked on earlier.

Task 4:

Try to sign in to TraveLite.

Task 5:

Before you download your guide, you need to make one change to the guide. You decided you would rather get your entertainment information from the papers and locals' & friends' recommendations. Make sure there is no entertainment/nightlife content in your guide.

When working on your guide, please follow these guidelines:

• Your guide is for San Francisco, so you only want San Francisco content in your guide.
• The maximum storage space for the TraveLite application on your Visor is XXXK.
• You want to edit your guide at the most specific level of detail possible.

Task 6:

Try to get a peek at your guide before you download it (just to make sure you've got what you want).

Task 7:

Try to download your guide.

Task 8:

Leave the TraveLite system.