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Scenarios

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Cindy looks for housing

Three months before the beginning of classes, Cindy realizes that she needs to do something about housing. She doesn't know a lot about housing in Berkeley, but she knows where to start looking: the SIMS website. She browses around the site and finds the "Tips for New Students" section. She reads anything related to housing and living at Berkeley eagerly, until she feels she's decided what she would prefer to do for housing. She wants to meet new people, especially new people with whom she can practice her English. She thinks the best way to do this would be to find another incoming SIMS student to room with near campus (her backup plan is to try I-House). The "Tips" section has a link to a housing-related bulletin board for students. She looks at the housing bulletin board to see if any other incoming students have posted a message looking for a roommate. A few have, but each has followed up their original post with a message saying they have found someone. This gives Cindy hope. In order to post, Cindy first has to register with the system. She does so, and then posts a message that she is looking for a roommate herself. She adds a fair amount of detail to the post, because she wants people to get to know her, and makes sure include her email address. After posting the message, she faithfully checks the bulletin board (and her email) every day in case there's a response...

Ed browses course information

Ed is in the first half of his first semester at SIMS. He has settled into the routine of coursework and is beginning to think about the three semesters he has remaining. He is not sure which direction he would like to go in and would like to find out more about the different areas of study. He decides to read about the courses offered and what other students thought about how useful they were. After going to the SIMians course critique forum, he begins browsing the list of courses. The title of IS 213 catches his eye and he reads the reviews of the course. Liking what he is reading, Ed checks out the courses that other students took in conjunction with IS 213. After looking at IS 214, he has had enough of usability courses. He remembers that he was getting pretty interested in network systems at his old job, so he searches for courses that teach about networking. He thinks he'll enjoy IS 250, so he decides to enroll in the course. Unfortunately, his enrollment period hasn't started yet, so he stores the course number in his personal profile for future enrollment.

Meg looks for staff and old friends

Meg has just launched her own, small Internet consulting business. She has managed to recruit a clerical staff and is now on the hunt for professionals in information management and systems. She is looking for two full-time employees and perhaps one part-time employee who are knowledgeable in user interface design and database management and who also have solid HTML and Java skills. She thinks that SIMs students are likely to have these skills and would like to advertise her job(s) to them. She was made aware of the new SIMians bulletin board via an alumni newsletter and has already established an account that will enable her to use the bulletin board. Meg goes to the bulletin board and locates the job board. She first reads some of the postings to determine the nature of the board and realizes that it is being used both by SIMs students who are searching for jobs and by employees who are attempting to recruit SIMs students. There are also postings related to job fairs and other job-related matters. She reads through a few of the latest messages and finds a message from one soon-to-be graduating second-year student whose skills seem to meet Meg's requirements. Meg obtains the student's e-mail address from the posting and emails the student regarding the jobs she has to offer. She also decides to post her job announcement on the bulletin board hoping to attract the attention of students who have not posted to the board. She wants to ensure that her posting attracts as much attention as possible because she needs to recruit for her open positions in a hurry to take on the growing amount of work her business is beginning to receive.

After Meg has posted her announcement, she recalls that she has been trying to reestablish contact with a SIMs classmate with whom she was once close but whom she has now neither seen nor communicated with in over a year. She has tried e-mailing and phoning this friend but the e-mail address she has is no longer valid and the phone number she has was disconnected with no forwarding number. She goes to the SIMians alumni bulletin board hoping to find out some information about her friend. She does not want to look through every posting on the board to see if one is either from or her friend or contains a reference to her friend so she performs a search on the friend's name. If she does not find any information via her search, she will probably post to the bulletin board inquiring about her lost friend's whereabouts.

Annie searches for technical help

Annie has been working late in the lab on a Friday night, making good progress, but now she has just gotten an incomprehensible error message from Cold Fusion. Often in such cases, Kevin helps her, but she doesn't want to wait until Monday to finish what she's doing. She knows from previous browsing that there has been a lot of past discussion on Cold Fusion in the Tech Tips area of the SBB, so she hopes maybe someone will have previously posted the same question -- and the answer! She goes to the main Tech Tips page and focuses on the search option. She enters a query consisting of the terms "Cold Fusion" and "error" and part of the text of the error message. A list of possible matches come up, including one that appears to quote the same weird error message! She selects that link, and confirms that the message relates to the same problem she is experiencing. She selects the option to view the thread, and reads the replies to that previous posting. The first reply she reads is not helpful, but the next one gives her a hint what might be going on in her case. She goes back to work, makes a small change in her program, and is delighted to find that she is back in business. It's only 10:30, so she might be able to finish this tonight!

 


Last Modified: Feb-19-2001

Copyright 2001: Linda Duffy, Jean-Anne Fitzpatrick, Sonia Klemperer-Johnson, James Reffell