Tester 3: Observer’s worksheet: Task 1 Planning a Event

1. Initial Procedure

Subject proceeds smoothly within 1 minute

Facilitator helps after one minute

2. Think Out Loud

What …What if I leave ‘event type’? Would that mean ‘All types’? ……...…………

………………………………………………… When …Starting search ……………..

What …I don’t know what that means … Oh I got that. ……………..………………

………………………………………………… When …Identifying small icons ……..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

3. Wrong Clicks (if any)

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

4. Observations

1. Did the subject understand the task?

Yes Not really

2. Did the subject need help to find information after one minute?

Yes Not really

3. Did the subject follow correct procedure? Did she get disoriented?

Yes Not really

4. Did the subject come up with other needs during the process?

Yes Not really

5. Did the subject use the E-mail list, or went to other places

e-mail list Others: ………………..

6. Was it easy for the subject to add their choices to the list? And send to friends?

Yes Not really

Observer’s worksheet: Task 2 Signing up MySFnight

1. Initial Procedure
   
   

Subject locate MySFnight button in reasonable time

Facilitator helps or intervenes

2. Think Out Loud

What …I couldn’t find the SF sign-up button …………………………………………

………………………………………………… When …Starting …………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

3. Wrong Clicks (if any)

Where …enter login name …... …………… When …Not yet a member …… ……

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

4. Observations

1. Did the subject understand the task? Yes Not really
2. Did the subject notice the personal area in the homepage? Yes Not really
3. Did the subject need help to find information after 1 minute? Yes No
4. Which procedure did the user follow in the beginning? ………………………….
5. Did the subject come up with other needs during the process? No Yes,..
6. Does the user see the two kinds of newsletter/registration; how confusing is this? …Not an issue here. …………………………………………………………….
7. What type of facial expressions does the user make during the process: bored, smiling, uncertain, frowning, etc.
8. What type of body language does the user make: shuffling, scratching their heads, or putting hand on chin ………………..……………………………………………………………………

5. Time taken:

At 3^rd minute, being led to the right area and button;

< 1 minute complete the entire process

Observer’s worksheet: Task 3 Using MySFnight

1. Initial Procedure
   
   

Subject figures out how to use MySFnight button in reasonable time

Facilitator helps or intervenes

Explanation: To facilitate searching

2. Think Out Loud

What …Can ‘Day’ be like ‘Any Date’? ……..………………………………………………

………………………………………………… When …searching …………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

3. Wrong Clicks (if any)

Where …Add to My e-mail List …………… When …Try to move to My Picks ……

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

4. Observations

1. If the user uses the personal area, or would tend to go to the other areas

Personal area.

2. How easy is it for the user to add their own choices, and do other tasks such as sending to friends

Takes some efforts figure out making My Picks.

3. Other needs that may come up when performing the task.

None.

4. What type of facial expressions does the user make during the process: bored, smiling, uncertain, frowning, etc

Extensive searching

5. What type of body language does the user make: shuffling, scratching their heads, or putting hand on chin …