Tester 1: Observer’s worksheet: Task 1 Planning a Event

 

 

1.      Initial Procedure

 Subject proceeds smoothly within 1 minute

 

 Facilitator helps after one minute

 

 

2.      Think Out Loud

 


What …how to find a venue……………………………… When …………………………………..

What    I don’t know what is this ‘Add to My e-mail List’ …  ………………………..

………………………………………………… When Trying to send those selected

What …Where should I go ………..……………………………………………………

………………………………………………… When looking for send My List button

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

3.      Wrong Clicks (if any)

Where ‘Clear List’ button in My e-mail List… When Trying to send the list

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

4.      Observations

  1. Did the subject understand the task?

  Yes     Not really

2.      Did the subject need help to find information after one minute?

        Yes     Not

3.      Did the subject follow correct procedure? Did he get disoriented?

        Yes     Not really

4.      Did the subject come up with other needs during the process?

  Yes     Not really

5.   Did the subject use the E-mail list, or went to other places

 e-mail list     Others: ………………..

6.   Was it easy for the subject to add their choices to the list? And send to friends?

       Yes     Not really  Other: wondering for a while what managed to find the right button on his own.

Observer’s worksheet: Task 2 Signing up MySFnight

 

 

  1. Initial Procedure

 Subject locate MySFnight button in reasonable time

 

 Facilitator helps or intervenes

 

 

  1. Think Out Loud

 


What …Am I a promoter? ………………………………………………………………

………………………………………………… When …Trying to locate button…..

What …Sex, ago…what are you gonna do with these information? ………………

………………………………………………… When …Filling out register page...

What …Can I log out? …………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

What ………………………………………………………………………………………

………………………………………………… When …………………………………..

  1. Wrong Clicks (if any)

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

  1. Observations
  1. Did the subject understand the task?  Yes     Not really
  2. Did the subject notice the personal area in the homepage?  Yes     Not really
  3. Did the subject need help to find information after 1 minute?  Yes     No
  4. Which procedure did the user follow in the beginning? …The right one .……..
  5. Did the subject come up with other needs during the process?  No     Yes, …………………………………………………………………………………..
  6. Does the user see the two kinds of newsletter/registration; how confusing is this? Question not rose…………………………………………………………..
  7. What type of facial expressions does the user make during the process: bored, smiling, uncertain, frowning, etc.

Extensive exploring

  1. What type of body language does the user make: shuffling, scratching their heads, or putting hand on chin …

       Thinking and mouse hovering frantically over screen  …………………

 

  1. Time taken:

< 10 seconds to locate MySFnight button

Roughly 2 minutes to complete the information filling out

< 4 minutes to complete the entire process

Observer’s worksheet: Task 3 Using MySFnight

 

 

  1. Initial Procedure

 Subject figures out how to use MySFnight button in reasonable time

      Remarks: a little bit longer than it should

 

 Facilitator helps or intervenes

 

 

  1. Think Out Loud

 


What …How to find a calendar? ………………………………………………………

………………………………………………… When …starting figure out ………..

What …Is this my calendar?……………………………………………………………

………………………………………………… When …browsing Editor’s Pick  ...

What …How can I find my stuff? ……………….………………………………………

………………………………………………… When …browsing ………..…………..

What …How can I search ………………………………………………………………

………………………………………………… When …

What …Got it.   ………………………...…………………………………………………

………………………………………………… When …Found ‘Move to My Picks’ …

What …That is confusing to see which is my calendar..……………………………

………………………………………………… When …Commenting ………………..

  1. Wrong Clicks (if any)

Where …Log out …………………………… When …searching …………..………..

Where ………………………………………… When …………………………………..

Where ………………………………………… When …………………………………..

  1. Observations

1.                  If the user uses the personal area, or would tend to go to the other areas

User basically sticks around personal area.

2.                  How easy is it for the user to add their own choices, and do other tasks such as sending to friends

Moderate difficulty, but managed to complete the task.

3.                  Other needs that may come up when performing the task.

Fast locating personalized picks.

4.                  What type of facial expressions does the user make during the process: bored, smiling, uncertain, frowning, etc

Uncertain.

5.                  What type of body language does the user make:

Putting hands on chin and think. Takes some thoughts.