Moryma Aydelott
IS 213
April 4, 2001
Heuristic Evaluation for TraveLite
Using
Heuristics provided by TraveLite group (available at http://www.sims.berkeley.edu/%7Ejenglish/HeuristicsUsed.htm)
Ratings are as follows: 1 = Cosmetic problem only: need not
be fixed unless extra time is available, 2 = Minor usability problem: fixing
this should be given low priority, 3 = Major usability problem: important
to fix, so should be given high priority, and 4 = Usability catastrophe: imperative
to fix this.
|
Rating |
Location |
Problem |
Cause (heuristic) |
Possible Solution |
|
1 |
Evan/ Front page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/ |
We know who is providing the travel content but not who TraveLite
is. |
#1 (Establish an identity) |
Include a link to TraveLite staff, mission. |
|
2 |
Evan/ Front page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/ |
Only indication that your on the home page is that the name
isn�t a link � a more obvious indicator could be helpful. |
#3 (Visibility of system status) |
Breadcrumbs?� �Home�
at the top of the page? |
|
2 |
Evan/ Account/bookshelf page� - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Account.cfm |
�You have purchased access to the following content� � does
that mean the same as they can create guides from the following areas?
�Do users really care what content they�ve
purchased or instead what they have access to? |
#4 (Match between system and the real world) and #14 (Don't
let organizational issues and problems show through the interface) |
Tell users what they can use, not what they�ve bought. |
|
2 |
Evan/ Add/Remove Destinations page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Destinations.cfm |
�i� icon means what?� Throughout
the rest of the site most links are labeled, why an icon here? |
#4 (Match between system and the real world) and #7 (Consistency
and standards) |
Have a really good reason why you�re using icons instead
of text here. |
|
3 |
Evan/ Add/Remove Destinations page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Destinations.cfm |
Does �add to guide� mean add to the guide I�m building now?�
It�s not entirely clear. |
#5 (Follow real-world conventions) and #3 (Visibility of
system status) |
Clarify (�add to current guide�, or �include this region
in the guide I�m working on now�) |
|
2 |
Evan/ Add/Remove Destinations page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Destinations.cfm |
�Available Destinations� implies that there are other destinations
that are not available.� Is that
what you want to say? |
#4 (Match between system and the real world) |
Say �other destinations� instead? |
|
4 |
Evan/ Choose Guide Type and Size page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/GuideSize.cfm |
The buttons and links for �Let Me Build My Guide� and �Build
It For Me� seem to indicate that the buttons and links do different
things (otherwise why would they both be there?) |
#7 (Consistency and standards) |
If this is only part of the prototype no prob.� If this is continuing later choose one or
the other. |
|
1 |
Evan/ Preview - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Preview.cfm |
Cannot preview the guide from this page |
#6 (User control and freedom) |
Allow users to preview guide before customization. |
|
4 |
Evan/ Preview - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Preview.cfm |
Not clear that if you want to restrict the region for the
guide you need to edit |
#4 (Match between system and the real world) and #14 (Don't
let organizational issues and problems show through the interface) |
Clarify that edit means both the location and lodging/food/etc
options. |
|
2 |
Evan/ US: California/ Nevada, San Francisco��
page- http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/RefineRegion.cfm |
Overview opens country, etc description in the same window
instead of the great pop-ups seen elsewhere (making the user have to
hit the back button to get back to the guide) |
#8 (Flexibility and efficiency of use) |
Have overview open in a pop-up. |
|
3 |
Evan/ US: California/ Nevada, San Francisco��
page- http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/RefineRegion.cfm |
There�s no indication of what point I�m in in the guide creation
process � what else do I have to do to have a completed guide? |
#3 (Visibility of system status) |
Breadcrumbs?� A status
indocator (�you have to do this and this then you�re guide will be complete�?�
Or �you can finish this guide at any time�?) |
|
3 |
Evan/ US: California/ Nevada, San Francisco��
page- http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/RefineRegion.cfm |
What are �The Essentials�? |
#4 (Match between system and the real world) |
Change to �general regional/ travel information�? |
|
2 |
Evan/ US: California/ Nevada, San Francisco��
page- http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/RefineRegion.cfm |
Evan�s not a foreign visitor to any US destination
� any way to remove �Information for Foreign Visitors� options from
US travel guides he makes? |
#8 (Flexibility and efficiency of use) |
Allow users to customize settings so they don�t see international
traveler information on US destinations. |
|
4 |
Evan/ US: California/ Nevada, San Francisco��
page- http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/RefineRegion.cfm |
Once I�ve refined my selection how do I complete and save
the guide?� Will �Finished� do
it?� Once it�s saved where do I go to get or download
it? |
#4 (Match between system and the real world) |
Add or clarify options for saving, downloading guides from
this page. |
|
4 |
Evan/ Download Dialog Box page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Download-Dir.cfm |
I assume the actual page will have links back to TraveLite? |
#6 (User control and freedom) |
Add links home to TraveLite if they�re not already there. |
|
4 |
Evan/ Preview - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Preview.cfm |
Have to preview the guide to download it � no way to download
it without previewing. |
#8 (Flexibility and efficiency of use) |
Allow users to download the guide without previewing it. |
|
3 |
Savannah/ Purchase Content - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Purchase.cfm |
The two options for canceling purchases are confusing. |
#5 (Follow real-world conventions) |
Is there a way for the system to know where you�re coming
from rather than relying upon the user to do so? |
|
3 |
Savannah/ Add and Remove Regions page -
http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/AddRemoveRegions.htm |
She doesn�t but what if Savannah wanted some of everything
and didn�t want to edit the region?�
There doesn�t seem to be a way to do that from this screen. |
#6 (User control and freedom) |
Allow users to not edit the region and include everything. |
|
2 |
Savannah/ Food page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Refine_Restaurants.cfm |
What�s the difference between �High� and �Luxury�? |
#4 (Match between system and the real world) |
List links to specific price ranges. |
|
2 |
Savannah/ Lodging page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Refine_Accommodations.cfm |
Area names are great but how to visitors know what they are? |
#4 (Match between system and the real world) |
Area/Neighborhood information should be supplemented with
a map and additional information� a tourist where an area is or what�s
there. |
|
2 |
Charley/ Attractions page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Charley_scenario/Refine_Attractions_Charley.cfm |
�This section is currently 25K in size� what specifically
does this mean to the user?� |
#4 (Match between system and the real world) and #14 (Don't
let organizational issues and problems show through the interface) |
Perhaps it would be better to phrase it as percentage of
the current guide or a percentage of the target guide size. |
|
3 |
Charley/ Attractions page - http://fusion.sims.berkeley.edu/travelite/interactive_sarahV1-2/Charley_scenario/Refine_Attractions_Charley.cfm |
There�s a �Finished� but no �Save to Finish Later� |
#4 (Match between system and the real world) |
Add a �Save to Finish Later� option. |