Notes:  Also see the Topics & Schedule page, which will be updated throughout the semester
 

Main text: Alan Dennis & Barbara Haley Wixom, Systems Analysis and Design - Second Edition (John Wiley, 2003). [ISBN: Special course package with software:  0-471-44848-6; book alone:0-471-07322-9.]  (Link is to textbook web page.)

[Links on these pages to commercial sites do not represent endorsement by the Univerity of California or its affiliates.]  <--But, on the other hand, why would we put them here unless we thought they were useful?

Part I.    SYSTEMS AND PROJECT MANAGEMENT

Text, Chapters 1-4

The History of Project Management from Microsoft

MS Project 98 Online Users Guide; also available on Evaluation Kit CD

MS Project 2003 Assistance (includes links to pages for earlier versions)

Part II.    PROCESS ANALYSIS & SYSTEMS TECHNIQUES

Text, Chapters 5-6 (Review Chapter 7 if needed)

Part III.    SOCIAL SCIENCE TECHNIQUES TO BUILD VALID INFORMATION FOR IT DESIGN AND MANAGEMENT

Dorothy Leonard & Jeffrey F. Rayport, “Spark Innovation through Empathetic Design,” Harvard Business Review.  Reprint 97606

Michael Quinn Patton, Qualitative Research & Evaluation Methods (Thousand Oaks, Sage Publications 2001), “Qualitative Interviewing,” pp. 339-383

Richard Krueger, Developing Questions for Focus Groups (Thousand Oaks: Sage Publications 1997) “The Art and Mechanics of Asking Good Questions” pp 21-60.

Floyd J. Fowler, Survey Research Methods (Thousand Oaks, Sage 2002) Ch. 5. “Designing Questions to Be Good Measures.”  pp. 78-103.

Royce A. Singleton Jr & Bruce C. Straits, Ch 3, “Survey Interviewing” Handbook of Interview Research (Thousand Oaks, Sage Publishers 2002) pp. 59-79.

Robert S. Weiss, Learning from Strangers (New York: The Free Press 1994)

Ch. 2.  Respondents: Choosing them and recruiting them, pp. 15-37.
Ch. 4 “Interviewing,” pp. 61-119.

Fowler, Survey Research Methods. (Thousand Oaks, Sage 2002); Ch. 7.  “Survey Interviewing.”  pp. 117-136.

John Knodel, “The Design and Analysis of Focus Group Studies: A Practical Approach” 35-50, and Terrance Albrecht, Gerianne Johnson & Josepth Walther, “Understanding Communication Processes in Focus Groups,” 51-64 in David L. Morgan, Editor, Successful Focus Groups (Newbury Park: Sage Publications, 1993).

Floyd J. Fowler, Survey Research Methods. (Thousand Oaks, Sage 2002)

Ch. 4.  Methods of Data Collection.  pp. 58-75. 
Excerpt on Sample, pp. 10-14. 
Excerpt on Response rates, pp. 40-51.

Richard Krueger, Analyzing & Reporting Focus Group Results (Thousand Oaks, Sage 1997) “Questions Focus Group Analysts Must Face,” pp. 61-77.

Several handouts on data and descriptive statistics

SPSS 10.0 manual (student version)

Part IV.    PLANNING & BUDGETS: TOOLS OF THE TRADE

Review text: Chapter 2, sections on "Economic Feasibility," pp. 37-50.

Liam Fahey, “Strategic Management: The Challenge and the Opportunity.” The New Portable MBA, edited by E. Collins & M. Devanna (New York: John Wiley, 1994) 303-338.

John Leslie Livingstone, “Accounting and Management Decision Making.” The New Portable MBA, edited by E. Collins & M. Devanna (New York: John Wiley, 1994) 235-264.

Churchill, “Budget Choice: Planning versus Control,” (July – August 1984) Harvard Business Review.  Reprint 84403

Barrett & Fraser, “Conflicting Roles in Budgeting for Operations.” (July-August 1977) Harvard Business Review Reprint 77403.

Linda Applegate, “Amazon.com, 2000” Harvard Business Review Case 9-801-194.

Herzlinger & Sherman, “Advantages of Fund Accounting in Non-profits” Harvard Business Review.  Reprint 80307.

----------------------
last updated: 16 Jan 2004