SIMS - IS204 - 2001

INFOSYS 204: Information Users and Society
Fall, 2001
PART 2
updated November 14, 2001, 3:42 p.m. Final paper assignment posted.
Instructor: Prof. Nancy Van House
vanhouse@sims.berkeley.edu
510-642-0855; 307A South Hall
office hours TBA

This course is taught in two parts. This is the syllabus for the second part of the couse. The first part was taught by Prof. Pamela Samuelson.

TEXTS

Please buy:
John Seely Brown and Paul Duguid, The Social Life of Information, Harvard Business School Press, 2000. Chapters from this are not in the reader.

Also recommended: Eugene Rochlin, Trapped in the Net: THe Unanticipated Consequences of Computerization. Princeton University Press, 1997.

There is a reader at Copycentral on Bancroft.

ASSIGNMENTS AND GRADING

2 or 3 small papers -- 40%
Assignment 1 due Oct 23
Assignment 2 due Nov 15
Major paper due Dec. 11 -- 50%
class participation -- 10%
Guidelines for written assignments
Resources for written assignments.

POWERPOINT SLIDES

TOPICS AND READINGS

topic	date	readings
intro	Oct. 18	Brown & Duguid: Intro; chs 1 & 2 Rochlin ch 1 http://www.pupress.princeton.edu/books/rochlin/chapter_01.html
INFORMATION AND ICT IN ORGANIZATIONS
Organizations: work, practice, and knowledge	Oct 23	Brown & Duguid ch 3 & 4
Organizations: work, practice, and knowledge	Oct 25	Rochlin ch. 7 (in reader) (Ch 4 recommended) B&D ch 5 Erickson, T. and Kellogg, W. A. "Knowledge Communities: Online Environments for Supporting Knowledge Management and its Social Context." To Appear in Beyond Knowledge Management: Sharing Expertise. (eds. Ackerman, Mark, Volkmar Pipek, and Volker Wulf). Cambridge, MA, MIT Press, in press 2001. Sections 1-3.2 only (tho rest of paper is interesting, too) http://www.pliant.org/personal/Tom_Erickson/KnowCommunities.html
Organizations: adoption and fit of IT; CMC	Oct 30 changed 10/17	Ackerman, Mark. The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility. pp 1-5 only. Human-Computer Interaction, forthcoming. available via http://citeseer.nj.nec.com/345439.html Orlikowski, Wanda J. "Learning from Notes: organizational issues in groupware implementation." The Information Society 9 (1993) pp. 237-250. Orlikowski, Wanda J. "Improvising Organizational Transformation over Time: a Situated Change Perspective." Information Systems Research 7:1 (March 1996) pp. 63-92. Pay more attention to the case study and how this place is similar to or differen from the one in the other article than to her discussion of change.
Organizations: adoption and fit of IT; CMC	Nov 1 changed 10/17	NVH gone, guest lecturer: Nicolas Ducheneaut (SIMS PhD student) Read (not in reader): Ducheneaut, N. (2001). "The social impacts of electronic mail in organizations: a case study of electronic power games using communication genres." To appear in Information, Communication, and Society (iCS), 5(1). available via http://www.sims.berkeley.edu/~nicolas/research.htm Note: some South Hall machines seem to have trouble accessing this, some don't.
GROUPS AND COMMUNITIES
Communities: virtual and real	Nov 6	DiMaggio, et al, Social Implications of the Internet, Ann Rev Sociology 2001: 307-36.
		Wellman and Gulia, "Virtual Communities: net surfers don't ride alone." In Kollock and Smith, Communities in Cyberspace, 1999, p. 167-194.
		Kollock and Smith, Communities in Cyberspace, 1999, ch 1: Communities in Cyberspace, p. 1-25.
communities; ethnographic methods	Nov 8	Miller and Slater, The Internet: an Ethnographic Approach. http://ethnonet.gold.ac.uk/ Ch 1: conclusions. http://ethnonet.gold.ac.uk/chapter.html ch 2: Trinidad and the Internet: an overview added 10/30: chapter 3, Relationships
NATIONAL AND INTERNATIONAL
Digital Divide	Nov 13	Falling Through the Net (2000) exec summary and Part 1 http://www.ntia.doc.gov/ntiahome/fttn00/contents00.html OECD. Understanding the Digital Divide. 20001. P. 1-8 http://www.oecd.org/dsti/sti/prod/Digital_divide.pdf Recommended: The Digital Divide Network. http://www.digitaldividenetwork.org/content/sections/index.cfm
Internet Use	Nov 15	UCLA Internet Report, Surveying the Digital Future, Nov. 2000 http://ccp.ucla.edu/pages/internet-report.asp Philip Howard, Lee Rainie, Steve Jones. The Internet in Everyday Life: The First Decade of A Diffusing Technology. American Behavioral Scientist, In Press http://www.pewinternet.org/papers/paper.asp?paper=7
APPLICATIONS
Documents	Nov 20	B&D ch 7 (not in reader) David M. Levy, Documents and Libraries: Sociotechnical Perspective; to appear in Ann P. Bishop, Barbara P. Buttenfield, and Nancy A. Van House, eds, Digital Library Use: Social Practice in Design and Evaluation, MIT Press, 2002. Go back and look again at Miller and Slater's website - follow links to illustrations http://ethnonet.gold.ac.uk/illustrations/frame.htm
	Nov 22	Thanksgiving Holiday
Usability & human-centered design	Nov 27	CACM Volume 42 , Issue 5 (May 1999) May 1999 - available to campus isp addresses via ACM Digital Library http://www.acm.org/ Kim Halskov Madsen, The diversity of usability practices, pp. 60 - 62 Jacob Buur, Kirsten Bagger, Replacing usability testing with user dialogue pp. 63 - 66 Karel Vredenburg, Increasing ease of use pp. 67 - 71 Julia Gardner, Strengthening the focus on users' working practices, pp. 78 - 82
Usability & human-centered design	Nov 29
Ethics	Dec 4	ACM code of ethics: http://www.acm.org/constitution/code.html ALA code of ethics: http://www.ala.org/alaorg/oif/codeofethics.pdf ALA Draft Library Principles for the Networked World http://www.ala.org/oitp/pubdraft.pdf
Recap	Dec 6	---