IS 203 Social and Organizational Issues of Information
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Readings

 

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1. The Social Nature of Technology

The Social Nature of Technology

Norman, D. A. (2002). The design of everyday things. New York, Basic Books: vii-xv.

Fischer, C. S. (1992). America calling: a social history of the telephone to 1940. Berkeley, University of California Press: 1-85.

Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press: 1-38.

Diffusion of Innovation

Fischer, C. S. (1992). America calling: a social history of the telephone to 1940. Berkeley, University of California Press: 86-121.

Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press: 267-282, 300-364.

The Meaning of Technology

Fischer, C. S. (1992). America calling: a social history of the telephone to 1940. Berkeley, University of California Press: 175-221, 255-272.

The Social Construction of Technology

Kline, R. and T. J. Pinch (1999). The social construction of technology. The social shaping of technology. D. A. MacKenzie and J. Wajcman. Buckingham England ; Philadelphia, Open University Press: 113-115.

Bijker, W. E. (1995). Sociohistorical technology studies. Handbook of science and technology studies. S. Jasanoff and Society for Social Studies of Science. Thousand Oaks, Calif., Sage Publications: 251-252.

Pinch, T. J. and W. E. Bijker (1987). The social construction of facts and artifacts: Or how the sociology of science and the sociology of technology might benefit each other. The Social construction of technological systems : new directions in the sociology and history of technology. T. J. Pinch, T. P. Hughes and W. E. Bijker. Cambridge, Mass., MIT Press: 17-50.

Kline, R. (2003). Resisting Consumer Technology in rural America: The Telephone and Electrification. How users matter : the co-construction of users and technologies. N. Oudshoorn and T. J. Pinch. Cambridge, Mass., MIT Press: 51-66.

Configuring Users

Friedman, B. and H. Nissenbaum (1997). Bias in Computer Systems. Human values and the design of computer technology. B. Friedman. Cambridge ; New York, Cambridge University Press: 21-40.

Oudshoorn, N. and T. J. Pinch (2003). Introduction: How Users and Non-Users matter. How users matter : the co-construction of users and technologies. N. Oudshoorn and T. J. Pinch. Cambridge, Mass., MIT Press: 1-25.

Grint, K. and S. Woolgar (1997). Configuring the User: inventing new technologies. The machine at work : technology, work, and organization. K. Grint and S. Woolgar. Cambridge, UK, Polity Press: 65-94.

Don, A. and J. Petrick (2003). User Requirements: By Any Means Necessary. Design research : methods and perspectives. B. Laurel. Cambridge, Mass., MIT Press: 70-80.

2. Mobile Phones and the Construction of Identity

The Mobile Phone: how does Mobility change Phone Use and Users?

Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press, pp. 259-265

Palen, L., M. Salzman, et al. (2001). Discovery and Integration of Mobile Communications in Everyday Life. Personal and Ubiquitous Computing 5(2): 109-122. http://dx.doi.org/10.1007/s007790170014

Cooper, G. (2002). The mutable mobile: social theory in the wireless world. Wireless world : social and interactional aspects of the mobile age. B. Brown, N. Green and R. Harper. London ; New York, Springer: 19-31.

Ling, R. S. (2004). The mobile connection : the cell phone's impact on society. San Francisco, CA, Morgan Kaufmann: 57-81.

What are the Rules for Mobile Phones?

Ling, R. (2002). The social juxtaposition of mobile telephone conversations and public places. Conference on the social consequences of mobile telephones, Chunchon, Korea. http://www.telenor.no/fou/program/nomadiske/articles/rich/(2002)Juxtaposition.pdf

Murtagh, G. M. (2002). Seeing the "Rules": Preliminary Observations of Action, Interaction and Mobile Phone Use. Wireless world : social and interactional aspects of the mobile age. B. Brown, N. Green and R. Harper. London ; New York, Springer: 81-91.

Frontstage / Backstage Behavior

Goffman, E. (1963). Behavior in public places; notes on the social organization of gatherings. New York, Free Press of Glencoe: 83-111.

Goffman, E. (1959). The presentation of self in everyday life. Garden City, N.Y., Doubleday: 1-31, 51-53, 58-59, 77-93, 106-109, 112, 128-129, 136-139, 208-209, 248-251.

Identity and Deception Online

Donath, J. (1999). Identity and Deception in the Virtual Community. Communities in cyberspace. M. A. Smith and P. Kollock. London ; New York, Routledge. http://smg.media.mit.edu/papers/Donath/IdentityDeception/IdentityDeception.pdf

Turkle, S. (1997). Life on the screen : identity in the age of the Internet. New York, NY, Touchstone: 210-232

Comparative Case Study: Japan, Norway, and, by Implication, US

Barry, M. (2002). "The Uses and Meaning of I-Mode in Japan." Revista de Estudios de Juventud (Magazine on Youth Studies) 57(March): 151-172. http://www.mtas.es/injuve/biblio/revistas/Pdfs/numero57ingles.pdf

Loudon, G., H. Sacher, et al. (2002). "BuddySync: Thinking Beyond Cell Phones to Create A Third-Generation Wireless Application for U.S. Teenagers." Revista de Estudios de Juventud (Magazine on Youth Studies) 57(March): 173-188. http://www.mtas.es/injuve/biblio/revistas/Pdfs/numero57ingles.pdf

Ito, M. and D. Okabe Technosocial situations: emergent structurings of mobile e-mail use. http://www.itofisher.com/PEOPLE/mito/mobileemail.pdf

Ling, R. S. (2004). The mobile connection : the cell phone's impact on society. San Francisco, CA, Morgan Kaufmann: 145-167.

3. The social nature of Information: Written Texts and Representations

The Social Nature of Information, Knowledge, and Learning / Communities of Practice

Wenger, E. (1998). Communities of practice : learning, meaning, and identity. Cambridge, U.K. ; New York, N.Y., Cambridge University Press: 72-85.

Hanks, W. (1991). Foreword. Situated learning : legitimate peripheral participation. J. Lave and E. Wenger. Cambridge England ; New York, Cambridge University Press: 13-24.

The Social Nature of Recorded Information: Documents

Levy, D. M. (2003). Documents and libraries: A sociotechnical perspective. Digital library use : social practice in design and evaluation. A. P. Bishop, N. A. Van House and B. P. Buttenfield. Cambridge, Mass., MIT Press: 25-42.

Brown, J. S. and P. Duguid (1996). The social life of documents. First Monday 4(1). http://www.firstmonday.dk/issues/issue1/documents/

Glushko, R. and T. McGrath (2004). Document Engineering, MIT Press.

Genres

Yates, J. and W. J. Orlikowski (1992). Genres of Organizational Communication - a Structurational Approach to Studying Communication and Media. Academy of Management Review 17(2): 299-326. http://links.jstor.org/sici?sici=0363-7425%28199204%2917%3A2%3C299%3AGOOCAS%3E2.0.CO%3B2-T

Agre, P. E. (1998). Designing Genres for New Media: Social, Economic, and Political Contexts. CyberSociety 2.0 : revisiting computer-mediated communication and community. S. Jones. Thousand Oaks, Calif., Sage Publications: 69-99. http://polaris.gseis.ucla.edu/pagre/genre.html

Killoran, J. B. (2003). The gnome in the front yard and other public figurations: Genres of self-presentation on personal Home Pages. Biography-an Interdisciplinary Quarterly 26(1): 66-83. http://muse.jhu.edu/journals/biography/v026/26.1killoran.pdf

Miller, H. (1995). The Presentation of Self in Electronic Life: Goffman on the Internet. Embodied Knowledge and Virtual Space Conference, Goldsmiths' College, University of London, June 1995. http://ess.ntu.ac.uk/miller/cyberpsych/goffman.htm

Miller, H. and R. Mather (1998). The Presentation of Self in WWW Home Pages. Interent Research and Information for Social Scientists, 25-27 March 1998, Bristol, UK. http://www.sosig.ac.uk/iriss/papers/paper21.htm

The Social Nature of Classification and Representation

Bowker, G. C. and S. L. Star (1999). Sorting things out : classification and its consequences. Cambridge, Mass., MIT Press: 1-32, 319-326. For reading: http://uclibs.org/PID/17556 For printing:http://epl.scu.edu:16080/~gbowker/classification/

Goodwin, C. (1994). Professional Vision.American Anthropologist 96(3): 606-633. http://links.jstor.org/sici?sici=0002-7294%28199409%292%3A96%3A3%3C606%3APV%3E2.0.CO%3B2-I

4. Research Methods

Data Collection and Methods I: Quantitative

Interactive Methods Table. http://usabilitynet.org/tools/methods.htm (2004).

Trochim, W. M. The Research Methods Knowledge Base. http://www.socialresearchmethods.net/kb/measure.htm (2000).

Measurement. Levels of Measurement. Types of Reliability (until Average Inter-item Correlation). Reliability & Validity. Sampling. Sampling Terminology. External Validity. Statistical Sampling Terms. Probability Sampling. Nonprobability Sampling. Survey Research. Selecting the Survey Method. Types of Surveys. Question Content. Descriptive Statistics.

Pew Internet & American Life Project. Content Creation Online: 44% of U.S. Internet users have contributed their thoughts and their files to the online world. http://207.21.232.103/pdfs/PIP_Content_Creation_Report.pdf (2004).

Data Collection and Methods II: Qualitative

Blomberg, J., M. Burrell, et al. (2003). An ethnographic approach to design. The human-computer interaction handbook : fundamentals, evolving technologies, and emerging applications. J. A. Jacko and A. Sears. Mahwah, N.J., Lawrence Erlbaum Associates: 964-986.

Weiss, R. S. (1994). Learning from strangers : the art and method of qualitative interview studies. New York
Toronto, Free Press: 15-37.

Patton, M. Q. (2002). Qualitative research and evaluation methods. Thousand Oaks, Calif., Sage Publications: 339-383.

Focus Groups

5. Networks, Organizations and the Social Nature of CMC

Networks

Garton, L., C. Haythornthwaite, et al. (1997). Studying On-Line Social Networks. Journal of Computer Mediated Communication 3(1). http://www.ascusc.org/jcmc/vol3/issue1/garton.html

Resnick, P. (2002). Beyond Bowling Together: SocioTechnical Capital. Human-computer interaction in the new millennium. J. M. Carroll. New York, New York; Boston, MA, ACM Press ; Addison-Wesley: 647-672. http://www.si.umich.edu/~presnick/papers/stk/ResnickSTK.pdf

CMC

Kiesler, S. and L. Sproull (1992). Group Decision-Making and Communication Technology. Organizational Behavior and Human Decision Processes 52(1): 96-123. http://dx.doi.org/10.1016/0749-5978(92)90047-B

Olson, G. M. and J. S. Olson (2000). Distance matters. Human-Computer Interaction 15(2-3): 139-178. http://www.leaonline.com/doi/pdf/10.1207/S15327051HCI1523_4

Virtual Organization

Kollock, P. and M. Smith (1996). Managing the Virtual Commons: Cooperation and Conflict in Computer Communities. Computer-mediated communication : linguistic, social, and cross-cultural perspectives. S. C. Herring. Amsterdam ; Philadelphia, J. Benjamins: 109-128. http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/vcommons.htm

DeSanctis, G. and P. Monge (1999). Introduction to the special issue: Communication processes for virtual organizations. Organization Science 10(6): 693-703. http://links.jstor.org/sici?sici=1047-7039%28199911%2F12%2910%3A6%3C693%3AITTSIC%3E2.0.CO%3B2-4

The Firm

Venkatraman, N. (1994). Information Technology: The Challenge of Strategic Transformation. The new portable MBA. E. G. C. Collins and M. A. Devanna. New York, J. Wiley: 160-183.

Powell, W. W. (1990). Neither Market nor Hierarchy - Network Forms of Organization. Research in Organizational Behavior 12: 295-336.

Johnson, B. M. and R. E. Rice (1984). Reinvention in the innovation process: The case of word processing. The New media : communication, research, and technology. R. E. Rice. Beverly Hills, Sage Publications: 157-183.

6. Designing with and for Users

Design and Understanding Work

Laurel, B. (1993). Computers as theatre. Reading, Mass., Addison-Wesley Pub. Co: 125-165.

Ackerman, M. S. (2000). The Intellectual Challenge of CSCW: The Gap between Social Requirements and Technical Feasibility. Human-Computer Interaction 15(2-3): 303-324. http://www.leaonline.com/doi/pdf/10.1207/S15327051HCI1523_5

Beyer, H. and K. Holtzblatt (1998). Contextual design : defining customer-centered systems. San Francisco, Calif., Morgan Kaufmann Publishers: 1-26.

Politics of Design / Value-centered Design

Winner, L. (1999). Do artifacts have politics? The social shaping of technology. D. A. MacKenzie and J. Wajcman. Buckingham England ; Philadelphia, Open University Press: 28-40. http://www-personal.si.umich.edu/~rfrost/courses/Women+Tech/readings/Winner.html

Joerges, B. (1999). Do politics have artefacts? Social Studies of Science 29(3): 411-431. http://links.jstor.org/sici?sici=0306-3127%28199906%2929%3A3%3C411%3ADPHA%3E2.0.CO%3B2-W

Woolgar, S. and G. Cooper (1999). Do artefacts have ambivalence? Moses' bridges, Winner's bridges and other urban legends in S&TS. Social Studies of Science 29(3): 433-449. http://links.jstor.org/sici?sici=0306-3127%28199906%2929%3A3%3C433%3ADAHAMB%3E2.0.CO%3B2-E

Introna, L. D. and H. Nissenbaum (2000). Shaping the Web: Why the politics of search engines matters. Information Society 16(3): 169-185. http://www.metapress.com/link.asp?id=wknye7and7ywj194

Ducheneaut, N. and L. A. Watts (Forthcoming). In search of coherence: A critical review of email research. Human-Computer Interaction (Special Issue on Revisiting and Reinventing Email).

Ethics / The Information Profession

Quinn, M. J. (2005). Ethics for the information age. Boston, Pearson/Addison-Wesley: 365-403

ACM Code of Ethics and Professional Conduct. http://www.acm.org/constitution/code.html (2004).

 

 
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