Social Media versus Knowledge Management
October 27, 2011 - 08:59 — Ruidai
This is an HBR article talking about Social Media versus Knowledge Management:
In short, KM is administered by the company and SM is created from the employees and is more chaotic. The article recognizes a new way to gain value from SM - mass collaboration that consists of three things: social media technology, a compelling purpose and a focus on forming communities.
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