L22R2. Kai Richter et al, "The Many Faces of Consistency in Cross-Platform Design", ACM Conference on Human Factors in Computing Systems, 2006

Guide Questions:

  • What is meant by consistency across multiple platforms? In what aspects or dimensions does this apply?
  • What are the limits to consistency?
  • How does this affect the design of service systems? What are the different design choices that are affected?
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