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L20R2. Robert J. Glushko & Tim McGrath, Chapter 9, "Document Engineering", MIT Press, 2005

Fri, 07/10/2009 - 23:14 — admin

Read pages 274-307.

 

Guide Questions:

  • What are the different layers of abstraction in business processes? How are they important to service design?
  • How can business processes be documented? What is the value of doing this?
  • Why is it important to be familiar with different patterns of transactions and collaborations, including their corresponding business signals?
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