L15R2. Benson P. Shapiro, V. Kasturi Rangan & John J. Sviokla, "Staple Yourself to an Order", Harvard Business Review, July-August 1992 | ISSD Fall 2009

L15R2. Benson P. Shapiro, V. Kasturi Rangan & John J. Sviokla, "Staple Yourself to an Order", Harvard Business Review, July-August 1992

Fri, 07/10/2009 - 23:04 — admin

Guide Questions:

What does 'stapling yourself to an order' entail?
What kind of issues can be discovered using this technique?
How does this technique become relevant to service innovation and improvement?

Average:

Average: 3.5 (2 votes)

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