L14R1. Jill Blue Lin & Zachary Gillen, Contextual Inquiry, "MD: Notes - Designing an Information Service for Public Hospitals", UC Berkeley School of Information, April 2008

Guide Questions:

  • What were the different ethnographic techniques used by the group?  
  • How did they analyze the results from their ethnography activities?
  • What were their key learnings or takeaways?
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