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L13R4. Carl Kessler & John Sweitzer, Chapter 4, "Outside-in Software Development", IBM Press, 2008

Fri, 07/10/2009 - 23:00 — admin

 Read pp. 71-81, 88-90, 99-103

Guide Questions:

  • What is consumability?
  • How is consumability related to service quality evaluation?
  • How should this affect service design?
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