L12R1. Gediminas Adamavicius & Alexander Tuzhilin, "Personalization Techologies: A Process-Oriented Perspective", Communications of the ACM, October 2005 | ISSD Fall 2009

L12R1. Gediminas Adamavicius & Alexander Tuzhilin, "Personalization Techologies: A Process-Oriented Perspective", Communications of the ACM, October 2005

Fri, 07/10/2009 - 22:55 — admin

Guide Questions:

What is the relevance of personalization in service delivery?
How can personalization be delivered to customers?
What are the considerations to be made when designing personalization in systems?

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Average: 3 (1 vote)

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