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L11R2. Robert J. Glushko & Tim McGrath, Chapter 1, "Document Engineering", MIT Press, 2005

Fri, 07/10/2009 - 22:51 — admin

Read pp. 17-26

Guide Questions:

  • How is the exchange of documents relevant to service systems?
  • How do you ensure the successful exchange of documents?
  • What advances in standards or in technology are helpful in ensuring this success?
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