| INTRODUCTION
AND OVERVIEW |
| Week
1.
Jan 21 & 23
|
Readings
copies
are outside room 305A South Hall
|
Vredenburg,
K., Isensee, S., & Righi, C. (2002). User-centered
design: an integrated approach. Upper Saddle River,
NJ: Prentice Hall PTR: ch 1, Taking Stock, Ch. 2, The
Integrated Approach.
Preece,
J., Rogers, Y., & Paine, L. (2002). Interaction
design: beyond human-computer interaction. New York:
J. Wiley & Sons. ch. 1: What is interaction design?
Preece,
J. & Benyon, D. (1993). A Guide to usability:
human factors in computing. Wokingham: Addison-Wesley.
ch. 6: Evaluation.
Read
before Thursday (handed out in class):
|
| Assignments & activities |
Begin
identifying final project and project team
Assn
1 handed out;
due Tues 28th (not Thurs 23rd)
Look at
interactive methods table from UsabilityNet
Scan some of
the key usability web sites to get a sense of how they
define the field: usability.gov, http://www.upassoc.org/,
http://usableweb.com/ (old, but still pretty good),
http://www.stcsig.org/usability/ |
| Links, Recommended readings |
IBM's
Web Design Guidelines -
-planning - short, concise, useful overview on starting
a project, looking at users, competitive and market
analysis, strategy, content, resources.
-phases
- lays out steps of user-centered design project.
STC
Usability SIG Topics in Usability
Class
slides added 1/25 |
| |
| SEGMENT
I: REQUIREMENTS: COLLECTING DATA FROM AND ABOUT USERS |
|
Week 2.
Tues. Jan 28: Speaker
Thurs. Jan. 30: Ethnographic Methods
|
Guest
Speaker
Tuesday, Jan 28
|
Anna
M. Wichansky
Senior Director, Advanced User Interfaces,
Usability and Interface Design, Oracle Corporation
|
| ETHNOGRAPHIC
METHODS |
| |
Blomberg,
Jeanette, & others, "Ethnographic Field Methods
and their Relation to Design." Douglas Schuler and Aki
Namioka, eds. Participatory Design: Principles and Practices.
Hillsdale, NJ: Lawrence Erlbaum Associates, 1993; p.
123-155. Read pp. 123-147; the rest is recommended.
Blomberg, Jeanette
L. "Ethnography: aligning field studies of work and
system design." in Monk, Andrew F., and G. Nigel Gilbert,
eds., Perspectives on HCI: Diverse Approaches. ch 8,
p. 173-197. Academic Press, 1995. Read sections 8.1-8.25;
the rest is recommended.
David R. Millen. Rapid ethnography: time deepening strategies
for HCI field research. Conference proceedings on Designing
interactive systems : processes, practices, methods,
and techniques: processes, practices, methods, and techniques.
ACM, 2000. From campus IP addresses: http://doi.acm.org/10.1145/347642.347763
Rapid ethnography is getting a lot of attention in
HCI and design; 'real' ethnographers (like Blomberg)
find it a travesty. We'll talk about how ethnography
can be useful and about this controversy.
|
| Assignments & activities |
Assignment
1 due Tues, Jan. 28:
naive usability assessment |
| Links, recommended readings |
CHARM
(Choosing Human-Computer Interaction (HCI) Appropriate
Research Methods): Ethnographic
Methods
|
| Week
3.
Feb 4 & 6
|
USER
AND TASK ANALYSIS |
| Readings |
JoAnn T. Hackos and Janice C.Redish.
User and Task Analysis for Interface Design, New
York: Wiley, c1998. $60 (H&R) NOT IN READER
ch 1, Intro to User and Task Analysis for Interface Design:
ch 2, Thinking about Users.
ch 3, Thinking about Tasks.
ch 4, Thinking about the Users' Environment
recommended: ch 5. Making the Business Case for Site Visits
Rubin,
Jeffrey, Handbook of Usability Testing: How to Plan,
Design, and Conduct Effective Tests. Wiley, 1994;
ch 6, Selecting and acquiring participants. NOT IN
READER.
Contextual
Inquiry and Design is a structured approach to ethnography
for system design. We don't have time to do this method
justice, but you should know that it exists. Very
brief overview: http://www.incent.com/cd/cdhow.html
|
| Assigments & activities |
Due
Feb 6 (tentative): Description of proposed project |
| Links, Recommended readings |
sample
forms for site
visits and user-task matrices from STC usability SIG
The key book
on Contextual inquiry: H. Beyer and K. Holtzblatt. Contextual
Design: Defining Customer-Centered Systems, 1998,
Morgan Kaufmann Publishers. More info on their site
:http://www.incent.com/cd/cdhow.html
Class
slides added 2/06 |
Week
4a.
Tues. Feb 11 |
Interlude: MEASUREMENT
& EVALUATION |
| Readings |
Babbie,
Earl R. (2001) The Practice of Social Research,
9th ed., Wadsworth. Chapter 5: Conceptualization, operationalization,
and measurement (or equivalent chapter from another
social research methods text).
Robert Opaluch,
"Usability Metrics". In Ratner, Julie, ed. Human
Factors and Web Development, 2nd ed. Lawrence Erlbaum,
2003. p. 101-144. |
Weeks
4b & 5a.
Thurs. Feb. 13
Tues. Feb. 18 |
INTERVIEWS
AND FOCUS GROUPS |
| Readings |
H&R
ch. 7-10
David L. Morgan,
Focus Groups as Qualitative Research, Sage, 1988; pp.
53-71, Conducting and Analyzing Focus Groups.
Krueger, Richard A., Focus Groups, 2nd ed. Sage, 1994;
"Asking questions in a focus group." pp. 53-69.
|
| Assigments & activities |
Interviewing
assignment |
| Links, Recommended readings |
IS208
readings on these topics - many IS214 students are also
taking, or have taken, IS208.
UC
Berkeley Committee for the Protection of Human Subjects:
http://cphs.berkeley.edu:7006/
Class slides
interviews and focus
groups |
| Week
5b.
Thurs. Feb 20 |
QUALITATIVE
DATA ANALYSIS AND PRESENTATION, INCLUDING
SCENARIOS AND PERSONAS |
| Readings |
H&R
ch. 11 - you don't need to master all the methods
they discuss, but be familiar enough with them to know
what's possible.
Rosson &
Carroll, Usability Engineering, ch. 1 - some
of this is review, but pay attention to how they define
scenarios.
Cooper, A.
(1999). The inmates are running the asylum. Indianapolis:
Sams. ch 11: Designing for people.
Grudin, Jonathan
and Pruitt, John. Personas:
Practice and Theory. 2002. |
| Assigments & activities |
|
| Links, Recommended readings |
Carroll,
Making Use, ch. 3, Scenario-based Design. This
book is more reflective and abstract than Rosson &
Carroll; Rosson & Carroll is more of a how-to.
What
is a scenario? from Information & Design.
Personas: articles
from Cooper Interaction Design: Kim Goodwin, Perfecting
Your Personas; Elan Freydenson,
Bringing Your Personas to Life in Real Life
Class
slides added 2/19
Where
We Are added 2/18 |
| Week
6.
Feb 25 & 27 |
SURVEYS |
| Readings |
Surveys
are used for a wide variety of purposes. User surveys
are probably most useful as post-implementation evaluation,
but they are also used for collecting pre-design information
from users. We'll talk about principles of survey design
and administration here, then revisit the topic periodically
as we talk about other usability topics.
Dillman, Don A. (2000) Mail and Internet Surveys:
the Tailored Design Method, 2nd ed. Wiley. chs.
2-3; 5. The rest of the book is recommended.
Web-based
surveys:
Dillman, Don, and Dennis K. Bokwer. The web
questionnaire challenge to survey methodologists.
Using surveys
in usablity:
Good overview of user surveys in pre-design stages
-- Jarrett and Bachmann STC workshop. (not in reader) |
| Assigments & activities |
Survey
creation |
| Links, Recommended readings |
A variety
of survey resources can be found here
slides
|
| Week
7a.
Tues. Mar 4
|
DATA ANALYSIS AND PRESENTATION #2: QUANTITATIVE DATA |
| Readings |
TBA |
| Assigments & activities |
Survey data
analysis |
| Links, Recommended readings |
|
| SEGMENT
II: PROTOTYPE EVALUATION |
| Week
8.
Tues. Mar 11,
Thurs. Mar 13
|
DESIGN
GUIDELINES, HEURISTICS, AND INSPECTION METHODS |
| Readings |
Nielsen, Jakob, "Heuristic Evaluation,"
in Nielsen and Mack, Usability Inspection Methods, Wiley
and Sons, 1994: chs 1 &r 2
Nielsen's
10 Usability Heuristics
Nielsen & Tahir, Homepage Usability: 50 Websites
Deconstructed, New Riders Publishing, 2002.:
ch 1, p. 7-33 homepage design guidelines
ch 2 - p. 37-53 homepage design stats
Standards
and guidelines - a set of link from STC. Excellent
source.
IBM
Web Design Guidelines
Web
Credbility Guidelines, Stanford Web Credbility Project
W3C Web Content
Accessibility Guidelines 1.0 (in reader in Universal
Usability section) |
| Assigments & activities |
Create and
administer heuristics |
| Links |
Sample heuristics report from Barnum
Sample checklist from
InfoDesign
Sample
test materials from STC usability SIG: scroll down
to Usability Checklists and Heuristic Reviews; include
process
for heuristics review and sample checklists 1
2
Instone's
Web usability heuristics
slides |
| Week
9.
Mar 18 & 20
|
USABILITY
TESTING |
| Readings |
Rubin, Jeffrey. Handbook of Usability Testing (not
in reader)
ch. 2, Overview of usability testing
ch. 5, Developing the Test Plan
ch. 7, Preparing the Test Materials
ch. 8, Conducting the Test
The rest of the book is recommended.
Dumas, Joseph S. and Janice C. Redish. A Practical Guide
to Usability Testing:
ch. 11, Selecting and Organizing Tasks to Test
ch. 13, Deciding How to Measure Usability |
| Assigments & activities |
perform a usability text (added
3/13/03) |
| Links, added readings |
Carol
Barnum, Usability Testing and Research, , $51.33
not as thorough as Rubin but covers more ground concerning
usability in general.
Good summary
based on Rubin
Common
Industry Format for Usability Test Reports
Sample reports: DailogDesign;
from Barnum
Sample
test materials from STC usability SIG
usability
labs from STG usability SIG
REMOTE
usability testing:
OCLC, How
we do it: remote usability testing
Tom Tullis and others. An
Empirical Comparison of Lab and Remote Usability Testing
of Web Sites.
Commercial solutions recommended by a group of practitioners:
Webex, Sametime, and GoToMyPC
|
| SPRING
BREAK March 24-28 |
| POST-RELEASE
EVALUATION |
| Week
10a.
Tues. April 1 |
Catch-up |
| Readings |
|
| Assigments & activities |
|
| Links |
|
| Week
10b.
Thurs. April 3 |
NO
CLASS |
| Readings |
|
| Assigments & activities |
|
| Links |
|
| Week
11a.
Tues. April 8 |
WRITING
USABILITY REPORTS |
| Readings |
Common
Industry Format for Usability Test Reports AskTog,
2001: How
to Deliver a Report Without Getting Lynched
Sample
reports |
| Assigments & activities |
We will review
a number of sample reports from outside sources for their
strengths and weaknesses. |
| Links |
|
| Week
11b.
Thurs. April 10 |
CREDIBILITY |
| Readings |
Evaluating
Web Pages,
UC Berkeley Library (not in reader)
Web
Credbility Guidelines, Stanford Web Credbility Project
How
Do People Evaluate a Web Site's Credibility? Results
from a Large Study Skim the full report and then
read all of Part 1: Results & Discussion —
Overall Analysis of Credibility Comments
Class
Slides (TRUST)
|
| Assigments & activities |
|
| Links |
|
| |
MONITORING,
USER-SATISFACTION SURVEYS, USER FEEDBACK |
| Readings |
Look
at http://usableweb.com/topics/000649-0-0.html
and http://usability.gov/serverlog/index.html.
Review their content and several of the papers linked
from each site to get a sense of what can be done with
server logs. |
| Assigments & activities |
|
| Links |
Look at some
user satisfaction surveys (note that many are proprietary
and only provide glimpses of what they ask):
WAMMI
SUS —
"A 'quick and dirty' usability scale" (1986) |
Week
12.
|
Data
Analysis |
| Tue.
April 17
Thurs April 19 |
Readings |
TBA |
| Assigments & activities |
|
| Links |
slides |
| MANAGEMENT
ISSUES, OTHER TOPICS |
Week
13.
|
UNIVERSAL
USABILITY |
| Tue.
April 22 |
Guest
Speakers |
Ward
Newmeyer
Campus compliance officer for the Americans With
Disabilities Act
UC Berkeley
Adam Tanners, Disabled
Students Program, UCB |
| Readings |
Ratner,
Julie, ed. Human Factors and Web Development, 2nd ed.
Lawrence Erlbaum, 2003:
-Andrew Sears, "Universal Usability and the WWW." In
p. 21-45.
-Masaaki Kurosu, "A Cultural Comparison of Website Design
from a Usability Engineering Perspective."
Nielsen,
J. (2000). Designing Web usability. Indianapolis: New
Riders. ch 6: Accessibility for users with disabilities.
ch. 7: international usability.
W3C Web Content
Accessibility Guidelines 1.0 (in reader)
Web
Accessibility Links |
| Thurs April 24 |
Readings on international usability
issues:
-doing international testing
-designing for international usability |
Jacob Neilsen, International
Web Usability; International
Web Usability Testing; Offshore
Usability
Tips
on international usability testing
Cross-cultural
Web Site Design
Cross-cultural
applicability of user evaluation methods: a case study
amongst Japanese, North-American, English and Dutch
users, CHI '02
requires ACM DL access -- accessibility from campus
IP addresses. (Short paper)
slides |
| |
Assigments & activities |
reports on projects |
| |
Links |
Section
508 standards
Bobby
for evaluating web sites
Web accessibility
for kids - and for seniors --
Nielsen's Alertbox
More
comprehensive info about usability for the old and
young from the STC usability SIG
Good set
of links to accessibility info from usability.gov
Conference on Universal Usability
Accessibility
resources:
Center for Accessible
Technology, Berkeley
CFAT's
resources link
How
to design accessible sites |
|
Week 14.
Tues. April 29 |
ETHICS |
| Readings |
Oliver K.
Burmeister, "HCI Professionalism: Ethical concerns
in Usability Engineering" (PDF)
& "Usability Testing: Revisiting Informed Consent
procedures for testing Internet sites" (PDF),
Australian Institute of Computer Ethics Conference, 11/12/2000.
TRUSTe
Model Privacy Statement. (in reader)
Look at
http://usability.gov/about.html for their statements
about the site and their privacy statement. |
| Assigments & activities |
|
| Links |
slides |
| Thurs
May 9
|
Server
Log Analysis
|
| Readings |
First
read
http://usability.gov/serverlog/index.html, with
special attention to the content of web logs.
Then review several available web log
analysis tools on the web. Some sources:
http://webdesign.about.com/cs/loganalysistools/index.htm?terms=analysis+tools
http://www.analog.cx/
http://www.mrunix.net/webalizer/
http://www.netiq.com/webtrends/default.asp
several are listed at
http://dir.yahoo.com/Computers_and_Internet/Software/Internet/World_Wide_Web/Servers/Log_Analysis_Tools/
|
| Assigments & activities |
Take one of these tools and go through the
kinds of statistics that they present to see how they
are using the weblog data. Remember that the weblog is
their primary source of data. |
| Links |
slides |
| Summary
|
| Readings |
|
| Assigments & activities |
|
| Links |
slides |
| Week
15.
May 6 & 8 |
|
| Tues.
May 6 |
Google
News
Team: Mary
Hodder, Zhanna
Shamis, Diana
Stepner
Wireless
Networks for Lighting Control
Researcher: Rebekah Yosell-Epstein
Lin, Phoebe
Justin Makeig
|
| Thurs.
May 8 |
Internet
Use in University Admissions Applications
Team: Mukesh
Darke , Michelle
Kim , Joyojeet
Pal CampusConnect
Team: Catherine
Lai, Yin
Lau
Keasha Martindill |
| |
|
| May
13 - Offiical last day of instruction - Class will not
meet. |