Many readings are are password-protected. In addition, if you are connecting from a non-UCB IP address, you need the Library Proxy Service to access readings from journals.
Books referred to:
Courage, C. & Baxter, K. (2005). Understanding your users: a practical guide to user requirements methods, tools, and techniques. San Francisco, CA: Morgan Kaufmann Publishers.
Hackos, J. T. & Redish, J. (1998). User and task analysis for interface design. New York: Wiley.
Kuniavsky, M. (2003). Observing the User Experience, , Morgan Kaufmann.
INTRODUCTION |
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| 1 | Aug 28 & 30 Intro: concepts and methods |
Ben Shneiderman
and Catherine Plaisant, Designing the User Interface : Strategies
for Effective Human-Computer Interaction, New York; Addison-Wesley, 2004 Kuniavsky Ch. 3 & 4 |
Pls fill out and email me this student info sheet | ||
| FOCUSING ON PEOPLE | |||||
| 2 | CHANGED 8/30/07 Sept 4 & 6 User-centered design, iterative development, and planning; Ethics of working with users; methods overview Learning about users; user and task analysis What do we mean by "users"? Competitor analysis: a good place to start for many reasons |
Kuniavsky, Chs. 5-7 Courage & Baxter Chapter 3 Oudshoorn, Nelly, and Pinch, Trevor. "How Users and Non-Users Matter," p. 1-16. In: Oudshoorn and Pinch, eds. How Users Matter: the Co-Construction of Users and Technology. MIT Press, 2003. Recommended: Grint, K. & Woolgar, S. (1997a). Configuring the user: inventing new technologies. In Grint & Woolgar, The machine at work: technology, work, and organization (pp. 65-94). Cambridge, UK: Polity Press. Hackos and Redish, Ch 2, Thinking about Users, Ch 3, Thinking about Tasks, Ch 4, Thinking about the Users' Environment Goto and Cotler, Chapter 10: Analyzing Your Competition Competitor analysis from Usability.net IBM ease of use process navigator Usability.gov process map, planning guide and learning about users Usability.net methods table |
Assn 1: Naive usability assessment due Tues 09/04 See also:
competitive analysis slides |
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| 3a & b | Sept 11 & 13 Ethnographic methods in needs and usability assessment Observation |
Blomberg, J., Burrell, M., Guest, G. An ethnographic approach to design. In Jacko J. A., Sears A. (eds.). The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. Lawrence Erlbaum Associates, Inc.: Mahwah, New Jersey, 2003. David R. Millen. Rapid ethnography: time deepening strategies for HCI field research. Conference proceedings on Designing interactive systems : processes, practices, methods, and techniques. ACM, 2000. Hugh Beyer and Karen Holtzblatt, Contextual Design, San Francisco; Morgan-Kaufman, 1998 |
observation assignment assigned |
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| 4a | Sept 18 Ethnography (concl); Interviewing (begins) |
Robert S. Weiss, Learning from Strangers - The Art and Method of Qualitative Interview Studies, New York: The Free Press, 1994 Chapter 3 - Preparation for Interviewing |
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| 4b | Sept 20 | Preliminary project review |
Preliminary project plan DUE - final project description.
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5a
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Sept 25 interviewing |
Chapter 4 - Interviewing - Part 1 including card sorting Kuniavsky p. 192-199
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| 5b | Sept 27 Interviewing (cont) |
Finish interviewing Diary studies: Kuniavsky p. 369-385 Recommended: Carter, S. and Mankoff, J. 2005. When participants do the capturing: the role of media in diary studies. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Portland, Oregon, USA, April 02 - 07, 2005). CHI '05. ACM Press, New York, NY, 899-908. |
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| 6a | Oct 2 Diary Studies Begin focus groups (incl online)
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David L. Morgan, Focus Groups as Qualitative Research, Sage, 1988; pp. 53-71, Conducting and Analyzing Focus Groups. Krueger, Richard A., Focus Groups, 2nd ed. Sage, 1994; "Asking questions in a focus group." pp. 53-69 Rosenbaum, et. al., Focus Groups in HCI: Wealth of Information or Waste of Resources, CHI 2002 Online focus groups:pro and con Remote Online Usability Testing: Why, How, and When to Use It by Dabney Gough and Holly Phillips (is more about remote interviewing than about remote testing) |
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| 6b | Oct 4 Finish focus groups Remote interviewing Begin surveys |
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| & 7a | Oct 9 Surveying Survey sampling Reporting survey findings
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Any thorough text on sampling and survey sampling will do; here's an online source: Statistics: Power from Data from Statistics Canada. Read the entire chapter on Sampling Methods that starts here. These concepts underlie much of data collection for a variety of purposes. [check] Babbie, Earl R. (2001) The Practice of Social Research, 9th ed., Wadsworth. Chapter 5: Conceptualization, operationalization, and measurement (or equivalent chapter from another social research methods text). Kuniavsky, ch 11 Schneiderman, Section 4.4 Dillman,Don A. (2000) Mail
and Internet Surveys: the Tailored Design Method, 2nd ed. Wiley. chs.
2-3; 5. The rest of the book is recommended. Web-based surveys: Dillman, Don, and Dennis K. Bokwer. The web questionnaire challenge to survey methodologists. [check -- maybe change] Examples of survey reports Please looks through each of the links found on this page for example surveys: Survey resources from usabilitynet.org Sources for questions: http://www.pewinternet.org They often reproduce their questionnaires -- again a source of pre-tested questions. http://www.digitalcenter.org/downloads/DigitalFutureReport-Year4-2004.pdf UCLA Digital Futures Project -- more recent report not available online. Surveymonkey.com One of many online survey services. Many allow some free use that may be enough for your projects. Recommended: Dillman,Don A. and Leah Melani Christian, Survey Mode as a Source of Instability in Responses across Surveys, Field Methods, February 2005 |
Interviewing assn DUE Oct 9
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| 7b | Oct 11 | Guest Lecture, Peter Merholz, Adaptive Path |
Diary Study due | ||
| 8a | Oct 16
Nancy away Surveys continued |
Questionnaire design and construction |
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| FOCUSING ON SYSTEMS AND SERVICES | |||||
| 8b | Oct 18 Nancy away Inspection Methods
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finish up visualization discussion Expert Inspection: Heuristics Evaluation & Cognitive Walk-thrus Muller, Matheson, Page, and Gallup, Participatory Heuristic Evaluation, Interactions, Sep.-Oct., 1998 Mack & Nielsen, "Executive Summary," and Nielsen, Jakob, "Heuristic Evaluation," in Nielsen and Mack, Usability Inspection Methods, Wiley and Sons, 1994: chs 1 &r 2 AND pp. 105-118 Nielsen's 10 Usability Heuristics Instone on Site Usability Evaluation and Site Usability Heuristics for the Web First principles, AskTog International standards for HCI and usability Recommended: |
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| 9a | Oct 23 Surveys again
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Overview of quantitative data analysis Review survey readings if necessary |
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| 9b | Oct 25 |
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Survey assn due Oct 25 | 10a & b | Oct 30 & Nov 1 Usability testing Remote testing
| Rubin, Jeffrey, Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley, 1994 (Rubin). Specific readings: Chapter 2. Chapter 3, Chapter 5, Chapter 7, Chapter 8, Chapter 10 Robert Opaluch, "Usability Metrics". In Ratner, Julie, ed. Human Factors and Web Development, 2nd ed. Lawrence Erlbaum, 2003. p. 101-144. Kuniavsky, Ch. 10 Susan Dray and David Siegel, Remote Possibilities: International Usability Testing at a Distance, Interactions, Mar.-Apr. 2004 Remote Online Usability Testing: Why, How, and When to Use It by Dabney Gough and Holly Phillips IBM, Experience remote usability testing, Part 1 http://www.boxesandarrows.com/view/remote_online_usability_testing_why_how_and_when_to_use_it Recommended:
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| REPORTING | |||||
| 11a | Nov 6 | Usability testing, cont A little about reporting |
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| 11b | Nov 8 | Mobile usability guest speaker: Anita Wilhelm, Mobile Product Manager, ScanR.com, SIMS grad Schultz, D. 2006. 10 usability tips & tricks for testing mobile applications. interactions 13, 6 (Nov. 2006), 14-15. Duh, H. B., Tan, G. C., and Chen, V. H. 2006. Usability evaluation for mobile device: a comparison of laboratory and field tests. In Proceedings of the 8th Conference on Human-Computer interaction with Mobile Devices and Services (Helsinki, Finland, September 12 - 15, 2006). MobileHCI '06, vol. 159. ACM, New York, NY, 181-186. Hagen, P., Robertson, T., Kan, M., and Sadler, K. 2005. Emerging research methods for understanding mobile technology use. In Proceedings of the 19th Conference of the Computer-Human interaction Special interest Group (Chisig) of Australia on Computer-Human interaction: Citizens online: Considerations For Today and the Future (Canberra, Australia, November 21 - 25, 2005). ACM International Conference Proceeding Series, vol. 122. Computer-Human Interaction Special Interest Group (CHISIG) of Australia, Narrabundah, Australia, 1-10.
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| 12 | Nov 13 Coding and Frameworks; Scenarios, personas, use cases |
Matthew B. Miles, A. Michael Huberman Qualitative Data Analysis: An Expanded Sourcebook, Sage, 1994: chapter 10, Making Good Sense. Photocopy handed out in class. Recommended: "Demystifying data analysis", Rachel Hinman |
Grounded theory slides | ||
| 12 | Nov 15 Reporting |
Kuniavsky, ch 17 AskTog, 2001: How to Deliver a Report Without Getting Lynched Jarrrett, Caroline. Better Reports: How to Communicate the Results of Usability Testing Common Industry Format report format (see about CIF). Some examples
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NVH gone |
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| 13a | Nov 20 Scenarios, personas, use cases |
Rashmi Sinha, Persona Development for Information-rich Domains, CHI 2003 Pruitt, John and Grudin, Jonathan. Personas: Practice and Theory. 2002.Kentaro Go and John M. Carroll, The Blind Men and the Elephant: Views of Scenario-Based System Design, Interactions, Nov.-Dec. 2004 Cooper, A. (1999). The inmates are running the asylum. Indianapolis: Sams. ch 11: Designing for people. What is a scenario? from Information & Design Use cases from usability.gov and from Wikipedia |
personas slides | ||
| 13b | Nov 22 Thanksgiving | ||||
| Nov 27 Accessibility | Aaron Marcus, Universal, ubiquitous, user-interface design for the disabled and elderly, Interactions, Mar.-Apr. 2003 Schneiderman, Ben. Universal Usability. CACM 43:5 200. p. 84- 91. Browse the universalusability.org site and the W3C web accessibility initiative sites W3C introduction to web acccessibility Recommended - on international usability: Evers, Vanessa. Cross-cultural applicability of user evaluation methods: a case study amongst Japanese, North-American, English and Dutch users, CHI '02 |
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| 14 | Nov 29 |
"Doing User Research
in the Real World"
Cyd Harrell Director of UX
Research
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| 15 | Dec 4 & 6: Project presentations |
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Final
project write-ups due Monday, Dec. 10, 5 pm -- early submissions welcome. |
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