Readings
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1. The Social Nature of Technology
The Social Nature of Technology
Norman, D. A. (2002). The design of everyday things. New York, Basic
Books: vii-xv.
Fischer, C. S. (1992). America calling: a social history of the telephone
to 1940. Berkeley, University of California Press: 1-85.
Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press:
1-38.
Diffusion of Innovation
Fischer, C. S. (1992). America calling: a social history of the telephone
to 1940. Berkeley, University of California Press: 86-121.
Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press:
267-282, 300-364.
The Meaning of Technology
Fischer, C. S. (1992). America calling: a social history of the telephone
to 1940. Berkeley, University of California Press: 175-221, 255-272.
The Social Construction of Technology
Kline, R. and T. J. Pinch (1999). The social construction of technology.
The social shaping of technology. D. A. MacKenzie and J. Wajcman. Buckingham
England ; Philadelphia, Open University Press: 113-115.
Bijker, W. E. (1995). Sociohistorical technology studies. Handbook
of science and technology studies. S. Jasanoff and Society for Social
Studies of Science. Thousand Oaks, Calif., Sage Publications: 251-252.
Pinch, T. J. and W. E. Bijker (1987). The social construction of facts
and artifacts: Or how the sociology of science and the sociology of
technology might benefit each other. The Social construction of technological
systems : new directions in the sociology and history of technology.
T. J. Pinch, T. P. Hughes and W. E. Bijker. Cambridge, Mass., MIT Press:
17-50.
Kline, R. (2003). Resisting Consumer Technology in rural America: The
Telephone and Electrification. How users matter : the co-construction
of users and technologies. N. Oudshoorn and T. J. Pinch. Cambridge,
Mass., MIT Press: 51-66.
Configuring Users
Friedman, B. and H. Nissenbaum (1997). Bias in Computer Systems. Human
values and the design of computer technology. B. Friedman. Cambridge
; New York, Cambridge University Press: 21-40.
Oudshoorn, N. and T. J. Pinch (2003). Introduction: How Users and Non-Users
matter. How users matter : the co-construction of users and technologies.
N. Oudshoorn and T. J. Pinch. Cambridge, Mass., MIT Press: 1-25.
Grint, K. and S. Woolgar (1997). Configuring the User: inventing new
technologies. The machine at work : technology, work, and organization.
K. Grint and S. Woolgar. Cambridge, UK, Polity Press: 65-94.
Don, A. and J. Petrick (2003). User Requirements: By Any Means Necessary.
Design research : methods and perspectives. B. Laurel. Cambridge, Mass.,
MIT Press: 70-80.
2. Mobile Phones and the Construction of Identity
The Mobile Phone: how does Mobility change Phone Use and Users?
Rogers, E. M. (1995). Diffusion of innovations. New York, Free Press,
pp. 259-265
Palen, L., M. Salzman, et al. (2001). Discovery and Integration of
Mobile Communications in Everyday Life. Personal and Ubiquitous Computing
5(2): 109-122. http://dx.doi.org/10.1007/s007790170014
Cooper, G. (2002). The mutable mobile: social theory in the wireless
world. Wireless world : social and interactional aspects of the mobile
age. B. Brown, N. Green and R. Harper. London ; New York, Springer:
19-31.
Ling, R. S. (2004). The mobile connection : the cell phone's impact
on society. San Francisco, CA, Morgan Kaufmann: 57-81.
What are the Rules for Mobile Phones?
Ling, R. (2002). The social juxtaposition of mobile telephone conversations
and public places. Conference on the social consequences of mobile telephones,
Chunchon, Korea. http://www.telenor.no/fou/program/nomadiske/articles/rich/(2002)Juxtaposition.pdf
Murtagh, G. M. (2002). Seeing the "Rules": Preliminary Observations
of Action, Interaction and Mobile Phone Use. Wireless world : social
and interactional aspects of the mobile age. B. Brown, N. Green and
R. Harper. London ; New York, Springer: 81-91.
Frontstage / Backstage Behavior
Goffman, E. (1963). Behavior in public places; notes on the social
organization of gatherings. New York, Free Press of Glencoe: 83-111.
Goffman, E. (1959). The presentation of self in everyday life. Garden
City, N.Y., Doubleday: 1-31, 51-53, 58-59, 77-93, 106-109, 112, 128-129,
136-139, 208-209, 248-251.
Identity and Deception Online
Donath, J. (1999). Identity and Deception in the Virtual Community.
Communities in cyberspace. M. A. Smith and P. Kollock. London ; New
York, Routledge. http://smg.media.mit.edu/papers/Donath/IdentityDeception/IdentityDeception.pdf
Turkle, S. (1997). Life on the screen : identity in the age of the
Internet. New York, NY, Touchstone: 210-232
Comparative Case Study: Japan, Norway, and, by Implication, US
Barry, M. (2002). "The Uses and Meaning of I-Mode in Japan."
Revista de Estudios de Juventud (Magazine on Youth Studies) 57(March):
151-172. http://www.mtas.es/injuve/biblio/revistas/Pdfs/numero57ingles.pdf
Loudon, G., H. Sacher, et al. (2002). "BuddySync: Thinking Beyond
Cell Phones to Create A Third-Generation Wireless Application for U.S.
Teenagers." Revista de Estudios de Juventud (Magazine on Youth
Studies) 57(March): 173-188. http://www.mtas.es/injuve/biblio/revistas/Pdfs/numero57ingles.pdf
Ito, M. and D. Okabe Technosocial situations: emergent structurings
of mobile e-mail use. http://www.itofisher.com/PEOPLE/mito/mobileemail.pdf
Ling, R. S. (2004). The mobile connection : the cell phone's impact
on society. San Francisco, CA, Morgan Kaufmann: 145-167.
3. The social nature of Information: Written Texts and Representations
The Social Nature of Information, Knowledge, and Learning / Communities
of Practice
Wenger, E. (1998). Communities of practice : learning, meaning, and
identity. Cambridge, U.K. ; New York, N.Y., Cambridge University Press:
72-85.
Hanks, W. (1991). Foreword. Situated learning : legitimate peripheral
participation. J. Lave and E. Wenger. Cambridge England ; New York,
Cambridge University Press: 13-24.
The Social Nature of Recorded Information: Documents
Levy, D. M. (2003). Documents and libraries: A sociotechnical perspective.
Digital library use : social practice in design and evaluation. A. P.
Bishop, N. A. Van House and B. P. Buttenfield. Cambridge, Mass., MIT
Press: 25-42.
Brown, J. S. and P. Duguid (1996). The social life of documents. First
Monday 4(1). http://www.firstmonday.dk/issues/issue1/documents/
Glushko, R. and T. McGrath (2004). Document Engineering, MIT Press.
Genres
Yates, J. and W. J. Orlikowski (1992). Genres of Organizational Communication
- a Structurational Approach to Studying Communication and Media. Academy
of Management Review 17(2): 299-326. http://links.jstor.org/sici?sici=0363-7425%28199204%2917%3A2%3C299%3AGOOCAS%3E2.0.CO%3B2-T
Agre, P. E. (1998). Designing Genres for New Media: Social, Economic,
and Political Contexts. CyberSociety 2.0 : revisiting computer-mediated
communication and community. S. Jones. Thousand Oaks, Calif., Sage Publications:
69-99. http://polaris.gseis.ucla.edu/pagre/genre.html
Killoran, J. B. (2003). The gnome in the front yard and other public
figurations: Genres of self-presentation on personal Home Pages. Biography-an
Interdisciplinary Quarterly 26(1): 66-83. http://muse.jhu.edu/journals/biography/v026/26.1killoran.pdf
Miller, H. (1995). The Presentation of Self in Electronic Life: Goffman
on the Internet. Embodied Knowledge and Virtual Space Conference, Goldsmiths'
College, University of London, June 1995. http://ess.ntu.ac.uk/miller/cyberpsych/goffman.htm
Miller, H. and R. Mather (1998). The Presentation of Self in WWW Home
Pages. Interent Research and Information for Social Scientists, 25-27
March 1998, Bristol, UK. http://www.sosig.ac.uk/iriss/papers/paper21.htm
The Social Nature of Classification and Representation
Bowker, G. C. and S. L. Star (1999). Sorting things out : classification
and its consequences. Cambridge, Mass., MIT Press: 1-32, 319-326. For
reading: http://uclibs.org/PID/17556
For printing:http://epl.scu.edu:16080/~gbowker/classification/
Goodwin, C. (1994). Professional Vision.American Anthropologist 96(3):
606-633. http://links.jstor.org/sici?sici=0002-7294%28199409%292%3A96%3A3%3C606%3APV%3E2.0.CO%3B2-I
4. Research Methods
Data Collection and Methods I: Quantitative
Interactive Methods Table. http://usabilitynet.org/tools/methods.htm
(2004).
Trochim, W. M. The Research Methods Knowledge Base. http://www.socialresearchmethods.net/kb/measure.htm
(2000).
Measurement.
Levels
of Measurement. Types
of Reliability (until Average Inter-item Correlation). Reliability
& Validity. Sampling.
Sampling
Terminology. External
Validity. Statistical
Sampling Terms. Probability
Sampling. Nonprobability
Sampling. Survey
Research. Selecting
the Survey Method. Types
of Surveys. Question
Content. Descriptive
Statistics.
Pew Internet & American Life Project. Content Creation Online:
44% of U.S. Internet users have contributed their thoughts and their
files to the online world. http://207.21.232.103/pdfs/PIP_Content_Creation_Report.pdf
(2004).
Data Collection and Methods II: Qualitative
Blomberg, J., M. Burrell, et al. (2003). An ethnographic approach to
design. The human-computer interaction handbook : fundamentals, evolving
technologies, and emerging applications. J. A. Jacko and A. Sears. Mahwah,
N.J., Lawrence Erlbaum Associates: 964-986.
Weiss, R. S. (1994). Learning from strangers : the art and method of
qualitative interview studies. New York
Toronto, Free Press: 15-37.
Patton, M. Q. (2002). Qualitative research and evaluation methods.
Thousand Oaks, Calif., Sage Publications: 339-383.
Focus Groups
5. Networks, Organizations and the Social Nature of CMC
Networks
Garton, L., C. Haythornthwaite, et al. (1997). Studying On-Line Social
Networks. Journal of Computer Mediated Communication 3(1). http://www.ascusc.org/jcmc/vol3/issue1/garton.html
Resnick, P. (2002). Beyond Bowling Together: SocioTechnical Capital.
Human-computer interaction in the new millennium. J. M. Carroll. New
York, New York; Boston, MA, ACM Press ; Addison-Wesley: 647-672. http://www.si.umich.edu/~presnick/papers/stk/ResnickSTK.pdf
CMC
Kiesler, S. and L. Sproull (1992). Group Decision-Making and Communication
Technology. Organizational Behavior and Human Decision Processes 52(1):
96-123. http://dx.doi.org/10.1016/0749-5978(92)90047-B
Olson, G. M. and J. S. Olson (2000). Distance matters. Human-Computer
Interaction 15(2-3): 139-178. http://www.leaonline.com/doi/pdf/10.1207/S15327051HCI1523_4
Virtual Organization
Kollock, P. and M. Smith (1996). Managing the Virtual Commons: Cooperation
and Conflict in Computer Communities. Computer-mediated communication
: linguistic, social, and cross-cultural perspectives. S. C. Herring.
Amsterdam ; Philadelphia, J. Benjamins: 109-128. http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/vcommons.htm
DeSanctis, G. and P. Monge (1999). Introduction to the special issue:
Communication processes for virtual organizations. Organization Science
10(6): 693-703. http://links.jstor.org/sici?sici=1047-7039%28199911%2F12%2910%3A6%3C693%3AITTSIC%3E2.0.CO%3B2-4
The Firm
Venkatraman, N. (1994). Information Technology: The Challenge of Strategic
Transformation. The new portable MBA. E. G. C. Collins and M. A. Devanna.
New York, J. Wiley: 160-183.
Powell, W. W. (1990). Neither Market nor Hierarchy - Network Forms
of Organization. Research in Organizational Behavior 12: 295-336.
Johnson, B. M. and R. E. Rice (1984). Reinvention in the innovation
process: The case of word processing. The New media : communication,
research, and technology. R. E. Rice. Beverly Hills, Sage Publications:
157-183.
6. Designing with and for Users
Design and Understanding Work
Laurel, B. (1993). Computers as theatre. Reading, Mass., Addison-Wesley
Pub. Co: 125-165.
Ackerman, M. S. (2000). The Intellectual Challenge of CSCW: The Gap
between Social Requirements and Technical Feasibility. Human-Computer
Interaction 15(2-3): 303-324. http://www.leaonline.com/doi/pdf/10.1207/S15327051HCI1523_5
Beyer, H. and K. Holtzblatt (1998). Contextual design : defining customer-centered
systems. San Francisco, Calif., Morgan Kaufmann Publishers: 1-26.
Politics of Design / Value-centered Design
Winner, L. (1999). Do artifacts have politics? The social shaping of
technology. D. A. MacKenzie and J. Wajcman. Buckingham England ; Philadelphia,
Open University Press: 28-40. http://www-personal.si.umich.edu/~rfrost/courses/Women+Tech/readings/Winner.html
Joerges, B. (1999). Do politics have artefacts? Social Studies of Science
29(3): 411-431. http://links.jstor.org/sici?sici=0306-3127%28199906%2929%3A3%3C411%3ADPHA%3E2.0.CO%3B2-W
Woolgar, S. and G. Cooper (1999). Do artefacts have ambivalence? Moses'
bridges, Winner's bridges and other urban legends in S&TS. Social
Studies of Science 29(3): 433-449. http://links.jstor.org/sici?sici=0306-3127%28199906%2929%3A3%3C433%3ADAHAMB%3E2.0.CO%3B2-E
Introna, L. D. and H. Nissenbaum (2000). Shaping the Web: Why the politics
of search engines matters. Information Society 16(3): 169-185. http://www.metapress.com/link.asp?id=wknye7and7ywj194
Ducheneaut, N. and L. A. Watts (Forthcoming). In search of coherence:
A critical review of email research. Human-Computer Interaction (Special
Issue on Revisiting and Reinventing Email).
Ethics / The Information Profession
Quinn, M. J. (2005). Ethics for the information age. Boston, Pearson/Addison-Wesley:
365-403
ACM Code of Ethics and Professional Conduct. http://www.acm.org/constitution/code.html
(2004).
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