i202 Fall 2009 School of Information, UC Berkeley

7 October 2009

The technology and techniques for content management vary according to content type, required business processes, and organizational context.  For example, traditional "document management" in publishing relies mostly on searchable metadata with workflow support for authoring, versioning, and production of desired information products from "single-source" content modules.  In contrast, content management for customer relationship management, regulatory compliance, or business intelligence applications involves a much greater variety of information types and more sophisticated analysis of the content and the usage patterns over its life cycle.